Priyanka Pitroda
Email : priyankapitroda09 AT gmail.com
Profile :
I am having 2 years of experience in a banking domain with the HDFC (HDB Financial Service Pvt Ltd) and Kotak (Kotak Mahindra Bank PVT LTD). I have been working as a Key Member in my team as I was a part of team having 15 members. With best rating I am a consistent top performer. As a team contributor, I have been managing and keeping details of saving account holders and also had provide best resolution to client queries. I have been handling multiple priority tasks, client & team representation. I always put best efforts in learning new skills to give client best of the deliverable experience, while achieving organizational goals in terms of future growth.
Experience Summary :
** Have been working on Tally, Microsoft Word, Excel, Access, PowerPoint, Outlook Express as a part of my daily work
** Expertise in managing multi calls at a time and to provide best resolution to the queries and putting Account entries on call only with having documentation and filing ready
** End to end responsibility for the performance of all ATMs in location, Reconciliation of all ATM related Accounts for location
** Experience in timely appraisal of the associates
** Experience in managing timely presents and their confirmation for being on time for the job for the offsite ATM team
** Experience in collecting all required documentation from CIT Agency on identification of their staff and proving them all Offsite ATMs, Branch ATMs, and Captive ATMs on Quarterly basis which have ATM Attendants, Currency Chests and branches that provide cash and to ensure that if there is any change in the documents then the same is informed to all who affects.
** Experience of NCR MS, Diebold MS and all vendors perform according to laid down SLAs and TATs, No Cash Outs at ATMs in location and to have ATMs up for at least 96.10% for location.
** Expert in coordinating with Currency Chest and concerned branches to ensure proper handover of Cash
** Expert in managing all the CRM complaints that requires to be closed within TAT in a correct manner, proper handling of requirements like BJR checking, tallying of reports.
Professional Summary :
ATM Coordinator :
HDFC (HDB FINANCIAL SERVICE PVT LTD)
Jan 2016 to July 2017
M1-Assistant Manager :
KOTAK MAHINDRA BANK PVT LTD
July 2017 to Feb 2018
Education & Skills :
** Bachelor of Commerce Shree M.
P. Shah Municipal Commerce College, Jamnagar Saurashtra University 2015 64.00%
** Higher Secondary Examination Shree JKV Soni Kanya Vidhalay, Jamnagar State Board, Gujarat 2012 64.28%
** Secondary School Certificate Shree G. S. Mehta High School, Jamnagar State Board, Gujarat 2010 60.77%
** Completed certification of Computer Software Programming in 2014 from ITI, Jamnagar.
Skills :
** Commitment to quality and an orientation to work accurately and seek continual improvement in satisfying business needs
** Ability to work autonomously and with initiative, focus, confidence and thoroughness
** Effective team player with excellent interpersonal, communication and negotiation skill
Personal Information :
Name : Priyanka Himanshubhai Pitroda
Marital Status : Unmarried
Date of Birth : 09th June, 1995
Nationality : Indian
Languages Known : English, Hindi, Gujarati
Declaration :
I hereby declare that all the above mentioned information is true to best of my Knowledge and Belief.
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