Retail >> Retail Store Executive 
Retail Store Executive Resume Sample, Experience : 15 years

OBJECTIVE :
Ready to accept challenges and prove ability in an organization working in an organized way with team work so as to gain experience knowledge and to enhance performance label.

PROFESSIONAL EXPERIENCE :
Oct’1997Sep’1999  : Worked in Goenka Associates as Office Assistance
Oct’2003-Mar’2004  : Worked in VSNL as a Customer Support Executive
Sep’2004-Feb’2006  : Worked in Hutchison Telecom East Ltd as a Supervisor (CCM Dept)
March’2006March’2007  : Worked in Hutchison Telecom East Ltd as a Cashier
April’2007Jan’2011  : Worked in Vodafone Essar South Ltd as a Cashier
Feb’2011 Till date  : Working in Vodafone South Ltd as a Retail Executive

JOB PROFILE :
OFFICE ASSISTANCE :
2 years (Oct’1997Sep’1999) working experience in Office job, Accounts Work (Receipts & Payments entries, Banking works, Checks entries, Make BRS statement) with (Tally 6.3) & Online Trading with National Stock Exchange through NSE terminal at Goenka Associates.

CUSTOMER SUPPORT EXECUTIVE :
6 months (Oct’2003Mar’2004) working experience in VSNL as a Technical Customer Support Executive in Internet dept. There I handled ISDN & Dial-up customers and solved there problems like mail send & receive, connection error, browsing problem, ISDN modem/router problem, etc.
Working experience as a contractual employee of Shoumuk Engineering Consultancy Services in the Credit & Collection Mgmt Department for VODAFONE ESSAR SOUTH LIMITED, doing business in kolkata & ROB under the brand name “VODAFONE”.
a) Extensive collection follow-up through telecalling for overdue outstanding realization.
b) Replying to formal and legal letters from the various customers in consultation.
c) Drafting of letters to customers whose dues is long overdue
d) Handling of queries of various collection agencies in the Hard and Bad Debt bucket and
Telecalling to those customers of Hutch is a normal duty performed.
e) Maintain bucket wise MIS report on the basis of collection amount and also mention bucket Wise report in every month.
From Apr’06 I have shifted into Finance Department as a cash officer in Vodafone Store Minto park Kolkata.


From Jan’07 transferred to Malda working as a cash officer in Vodafone Store Malda (North Bengal). As a cash officer I have done cash transaction of Rs.2 3 lacs Avg. per day and handle card through payment of monthly bill and do posting in the system & prepare day today banking also and make IPOS sales & services make cash & bank reconciliation report & maintain impress cash account allotment for store petty cash. Also make daily sales report of daily transaction and handle salable stock and maintain stock reconciliation in every day in the store.
Prior that I also handle post paid base customer related query of post paid bill/credit status/ all kind of payments/SD etc.

RETAIL EXECUTIVE :
In present scenario as Vodafone store is performing as a retail outlet so individual target has been set on every segment of our product like postpaid connection/prepaid connection/dongle/MNP connection/VAS so I am continuously trying to achieve all the targets given to me on monthly basis for my contribution to increase our store revenue.

ACADEMIC PROFILE :
Passed B.Com in the year of 1997 from University of Calcutta
Passed Higher Secondary in the year of 1995 from WBCHSE
Passed Madhyamic in the year of 1993 from WBBSE

PROFESSIONAL QUALIFICATION :
Nov’1999 – Aug’2003 CMC Computer Education Kolkata.
Advance Software Diploma (e-DAST)

SUBJECTS  :
1st Semester  : Dos, Win9x, MS-office, Web Page Designing Using HTML and FrontPage.
Project Done  : CMC Home Page & Seminar on Java
2nd Semester  : C, C++ & Unix
Project Done  : Develop Computer Games Using ‘C’ Language & Seminar on Project.
3rd semester-Visual Basic, Oracle 8i (PL SQL) and Java .
Project Done  : project on video library using VB and Oracle.

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