BPO Call Center, Back Office >> Customer Care Executive 
Credit Cards Customer Support Officer Resume Sample, Experience : 5 years

Objective  :
Seeking exposures to new ideas and stimulate personal of professional growth to scale new heights in career development.

Academic Qualifications  :
Completed Higher Secondary from Government Girls Higher Secondary School with a percentage of 60% during the year 1997
Bachelor Computer Applications in University of Madras with 60% during the period of -2002.
Master of Computer Application in University of Madras with 60% during the period of -2005.

Professional Experience  : 1
Employer  : Junior Executive
Position Held  : Paterson Securities Period : May 12 ,2011 –Till Date

Professional Experience  : 2
Employer  : Block Development Officer Kundrathur AT Padappai
Position Held  : Computer Operator Period : Dec 09,2009 –Dec 30,2010
Roles and responsibilities  :
** It’s a Central Government Scheme Nartional Rural Development Gurantee Act
** In this Scheme Record which contains details of people whom are working daily wages .
** The Record details entered in online in the MGNREGA Web site.
** Various Reports are Generated to the Block development Officer to attend the meeting with Collector.
** Daily Reports are generated by making calls to Panchayats Assistant to verify whether works under the Scheme are working.

Professional Experience  : 3
Employer  : ADFC (Back office of HDFC – Credit Cards Processing)
Position Held  : Customer support Officer Period : April 09,2008 –July 30,2008
Roles and responsibilities  :
** Effective handling of the Customer details in specific software called vision + system which is used to kmow the card details of each customer and their payment details.
** Customer complaints are entered in the system for the customer care to rectify
** Thorough checking and Referrals is made to validate the customers address and other details match with the documents provided by the customers after getting the cards
** Ensuring that no customer details are provided to any third party members and thus maintaining the customer’s data confidentiality and securing the personal information.
** Handling priority customer queries with respect to the new card details and providing 100% quality and satisfaction.
** Preparation of bill with details in record to creation of new credit cards, dispatched through courier and pending requests.

Professional Experience  : 4
Employer  : Celebrity Fashions Limited
Position Held  : Quality – Repoters Period : June 05,2005 – July 07,2007
Roles and responsibilities  :
** Effective handling of various type of reports in Quality and Production Department , The reports to show the Quality Percentage of a Stiched Fabrics .
** From Each Department the Quality reports are Prepared to Higher authorties to show the Percentage of defects .
** Based of these Details the various steps are taken to reduce the fabric defects to et 100% quality Fabrics.
** In Production daily wise reports are generated to show the total sewing per day the value of total Fabric.


And also the monthly Wise reports are generated For vice-president , MIS reports are generated mailed to Various authorities
** Reports are generated to Ensuring that no errors are provided in the programming Handling priority
** customer queries with respect to the new card details and providing 100% quality and satisfaction.

Professional Experience  : 5
Employer  : Vinayaka IT Parx
Position Held  : Xml Programmer Period : July 07,2007 –Sep 07,2007
Roles and responsibilities  :
** Effective handling of Books and journals in pdf file into xml coding format .The books and journals are converting into xml by input of xml tags in various formats .
** Mathematical & Scientific Equation are converting into xml by using various tools math etc .
** Epsilon tool is used to run the xml coding , debugging is done to rectify the errors.
** Reports are generated to Ensuring that no errors are provided in the programming Handling priority
** customer queries with respect to the new card details and providing 100% quality and satisfaction.
** Preparation of reports with details in record to creation of books and journals.

Strengths  :
** A successful team player
** Self confident and motivator
** Dedicated and sincere in the allocated job
** Willing to take shift

I hereby declare that all the above information furnished above is true to the best of my knowledge and belief.

Date  :
Place  :

Signature