Jyoti Pal
Location :Dombivali, Mumbai
Objective :
Wish to work within a team on cutting edge technologies that demands high degree of excellence and that enables me to utilize and enhance my technical, analytical skills where I can juice out my best to achieve best for the organization and the team.
Skills :
** Know MS Office, Excel and word.
** Excellent communication skill.
** Good social contact.
** Deep interest in learning and working.
** Quick learner.
Professional Experience :
Company Name : R Tech information System: (Aug’18- April 2020)
Job Position : Senior HR Executive:
Roles and Responsibilities :
** Complete joining formalities and exits formalities.
** Responsible for handling Employee Engagement activities.
** Handling employee Onboarding and completing joining formalities.
** Taking induction training - addressing new joiners.
** Employee engagement activities : Organizing games, birthday celebrations, work anniversary, Fun activities, Organizing special eventsetc…
** Conducting Exit interviews or Off-boarding of all employees. Also carry out exit process for the base location and completing all the paperwork.
** Sending Email of new joiners, Special events and making pamphlets etc…
** Preparing for full and final settlement.
** Preparing for RNR.
** Issue ID cards.
Company Name : Multiple Companies: (July 2017 – July 2018)
Job Position : Freelancer Recruitment:
Roles and Responsibilities :
** Handling end-to-end recruitment.
** Interacting with the clients for a better understanding of requirements.
** Sourcing the Quality and Suitable candidates from the target Companies with the help of Multiple Job boards and Social networking sites like LinkedIn and so on.
** Ability to handle multiple positions /multiple industries with applying different strategies to close different positions.
** Identifying future hiring needs and developing job descriptions and specifications.
** Conducting interviews and sorting through applicants to fill open positions.
** Regular follow up with the selected candidates to confirm their joining dates.
** Maintaining and updating database of potential, prospective and rejected
Company Name : Wipro Pvt LTD.
(sept 2015 – June 2017):
Job Position : Customer Care:
Project : Airtel Postpaid:
Roles and responsibilities :
** Address customer service inquiries in a timely and accurate fashion
** Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
** Properly directed inbound calls in phone queues to improve call flow.
** Made reasonable procedure exceptions to accommodate unusual customer requests.
** Provided accurate and appropriate information in response to customer inquiries.
** Developed effective relationships with all call center departments through clear communication.
** Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
** Provided input to assist in selection and implementation of new phone system.
** Collected customer feedback and made process changes to exceed customer satisfaction goals.
** Demonstrated mastery of customer service call script within specified timeframes.
** Maintained up-to-date records.
Qualification :
** PGDHRM 2019 Mumbai 70%
** B.Com 2015 Mumbai 52%
** Intermediate 2011 Maharastra 60%
** SSC 2009 Maharastra 50%
Certification :
** HR Capsule online (ongoing)
** HR Generalist online (ongoing)
Personal Information :
Father’s name : Adya Prasad Pal
Date of Birth : 06/03/1993
Strengths : Hard working, Confident and Dynamic
Language Proficiency :
Read, Write & Speak English, Hindi, Marathi
Declaration :
I hereby declare that the information given above is true and honest to the best of my knowledge. I commit to discharge my duties in the best possible manner.
Date :
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