G. SIBA SHANKAR REDDY :
#47, C K Layout, 13th Cross, Near to RTO Office, Hosa Road, Bangalore-100
E-Mail ID : gssr08 AT gmail.com,Cell No: 9036679294
OBJECTIVE :
Providing quality solution to complex business problems and delivering I.T. business system to the end-to-end testing of new system and services within scope budget and tight schedules. Working cross functionally within a customer focused, multi-site environment, identifying and meeting demands, developing customer relationships.
ADVANCED TECHNICAL SKILLS AND KNOWLEDGE AREAS :
Networking : Troubleshooting knowledge of technologies such as
TCP/IP, RIP, OSPF, BGP, MPLS, Multilink, tunnel,
Lease Line, ISDN, VLAN, STP, Routingand Switching.
Software andITSM Global Monitoring tool, Major Instant Fault Booking
Tools : Tool, Snappimon Network Monitoring Systems, Net Cool, coDesk ticketing tool. CRF Tool & Care Reporting tool.
Hardware : Installing and configuring Cisco routers like 1700, 1800,
1900, 2100, 3845, 3745, 7206, 7609 Series & Cisco switches like 500, 2900, 3550, 4506, 4507, and 6509 Catalyst Series.
Support and Technical support, Troubleshooting/problem solving,
Others :
coordinating with multi vender ISP’s. Monitoring links, Cisco IP Telephone, Quality solution delivery, Action planning, Team Leadership/Motivation, Meeting Customer Needs, and on site field services support.
PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS :
Network Engineer OCT 2011 – Till Date
Dimension data Asia pacific, Bangalore.
(A whole-owned subsidiary of the NTT Group)
Project : SBI & Associates Banks
Support : NOC Support (GSC, Bangalore)
Project Brief : SBI & Associates Banks network is divided into three layers i.e. Core layer, distribution layer and Access layer. SBI & AB’s are having around 18K branches and 20K ATM’s across the Country. And also SBI is having 120 branches across the 26 countries as a SBIFO. SBI whole networks are segregated into DR-DC, 04 CORE’s, 14 LHO’s and 170 CAP’s.
We work 24x7 Operation and troubleshooting the SBI & Associates Banks networks.
Troubleshooting knowledge of MPLS, point to point links, Leased line, ISDN, PRI, E1, Ch-E1, STM-1 links, STM-4 links, Cisco devices (Routers, Switches), SAN Brocade Switches and 3rd party links etc.
Managing SBICORE, LHO, CAP, DC and DR Networking devices and links.
Monitoring and troubleshooting of higher BW backhauls links 622 Mbps (STM 4), 155 Mbps (STM 1), 76 Mbps, 64 Mbps, 45 Mbps, 32 Mbps and 2 Mbps links of multivendor ISP’s.
Manual ISDN and VSAT testing for monthly and sending the reports to Clint
Troubleshooting knowledge of Multilink bundled, BGP, Tunnel, OSPF, MPLS
Working knowledge of Cisco WAVE devices.
Working knowledge with higher version Cisco Routers and Switches.
Basic Firewall troubleshooting and immediate notifying to firewall team and Ops Manager if any alert.
Exposure in handling higher end series Cisco routers, switches and upgrading the IOS for devices.
Working knowledge of BCP Test for SBIFO.
Acting on Events, action with Incidents and troubleshooting based on the Incident.
Notifying to Client’s for fault/ outage with in N1 notifications based on business impact and Priority.
Working process knowledge of ITIL.
Industry specialization on Incident management, problem management, Change management and networking tools.
ITSM for Event/Incident management and APG for reporting.
Good hands on experience in vendor coordination and management.
Coordinating with Multi vender service provider’s link BSNL, Railtel, Tulip, Reliance, Airtel, Orange Business Solution, Cable and Wireless, TATA, Sify, Sintel, Mauritius Telecom etc.
for faster fault resolution of the links.
Working knowledge of advanced Monitoring and ticketing tool i.e. ITSM and updating tools like MIFB, Portel, SMS tool, SIEBEL, Netcool etc.
Deploying all CORE, LHO and CAP devices and links in SBI CMDB portal.
Network configurations, troubleshooting, deployment and maintenance of SBI networking infrastructure. Provide remote technical support to site engineers, technical training to engineers and clients.
ENGINEER OCT 2008 – AUG 2011 :
HCL COMNET LTD, Bangalore.
(A subsidiary of HCL TECHNOLOGIES LTD)
Good understanding of Routing protocols (Dynamic and Static)
Good hands on experience on configuring,troubleshootingand monitoring of Cisco routers, switches and other vender equipments like Nortel, Tech router.
Knowledge on RIP, OSPF, EIGRP, TCP/IP, VLAN, VTP, STP,Routing and switching
Good hands on experience in vendor coordination and management.
Good understanding of modems (ASM31, ASMi 52, ASCOM, ATRIE, D-LINK, HTU-E1, TELLABS, LOOP Modem, RAD V 35 / G 703)
Working Knowledge of Lease lines and ISDN, E-1, CE1, BRI, PRI, includes commissioning, maintenance and troubleshooting.
Hands on experience in Datacenter Maintenances call.
Installed and configured Cisco IP phone 97xx series and basic VOIP concepts
Carried out remote troubleshooting, network updates and documented.
Troubleshooting and problem solving in support of the provisioning and integration field activity.
Maintaining MPLS, P2P, MLLN, Non-MLLN, Lease line and ISDN links for Multi customers.
Handling L1/L2 TAC Support calls.
Monthly report preparation for the customer using Smart Manager.
Excellent customer service skills and client focus.
Top Advisor in the Team on a regular basis, own award for team performance.
Excellent E Mail and Organization delivery.
Excellent communication, documentation and customer relationship skills.
PROJECTS UNDERTAKEN :
BCCL Project :Bandwidth testing across the country.
GMR Project :Installing, configuring and maintaining WAPs.
MetLife Project :WAN monitoring and maintaining across the country.
LIC Project :WAN links commissioning, up gradation, implementations and testing.
ICICI Bank Project :ADSL Configuration for WAN implementation and back up FMS.
UBI Project :NAC implementation for all branches of Karnataka.
Indian Bank Project :Maintaining leased line, ISDN and root cause analysis for the break down links including other customers like KVB, UIIC, NIC, HUL, KBL, BWSSB, PNB, Indusind bank, L&T, Ashok Leyland & many more.
NSE Project :Operational support and maintenance of VSAT in different technologies.
Regional Operation Calls :Day to day Operational support and maintenance of Network / Hardware calls for multiple Clients.
PROFESSIONAL DEVELOPMENT :
CCNA Cisco Certified Network Associate (India) 2010
DIPLOMA Electronics Engineering in NTTF (Bangalore) 2008
B. Tech Electronics and Communication Engineering (KSOU, Mysore) Pursuing
PERSONAL DETAILS :
Fathers Name : Late G. Purushottam Reddy
Born : 15th May 1984
Marital Status : Unmarried
Nationality : Indian
Passport No : G7366273
CCNA ID : CSCO11880906
Language Known : English, Hindi, Oriya, Telugu and Kannada.
Permanent Address : At/Po: Kalipalli, Via: Gopalpur, Dist: Ganjam, Odisha.
DECLARATION :
I hereby declare that all the information furnished above is true to the best of my knowledge.
Place :Bangalore
Date : (G. Siba Shankar Reddy)