Biodata |
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| Name of the Candidate | : | [Private] |
| Name of the Post Applied | : | Customer Care Executive |
| Job related skills / software | : | Training the New comers and cleared the queries raised by the team members, Handling team leaders job in the absence of team leader, Worked closely with the Team Leader to improve the delivery and quality. |
| Category | : | BPO Call Center, Back Office |
| Sub Category | : | BPO / Back Office / Call Center Executive |
| Years of Experience | : | 13 years |
| State | : | Tamil Nadu |
| Gender | : | Male |
| Salary Expected per Month(Rs) | : | 25,000 to 30000 |
| Highest Qualification attained | : | B.Com. : Bachelor of Commerce |
| Major / Specialization | : | Commerce |
| Email Id | : | [Private] |
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| Are you looking for job now? | : | Yes |
| Can the recruiter contact you? | : | Yes |
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G.Sankaran
Email Id : sankaran24 AT gmail.com
Objectives :
** Excellent skills in communication
** Self-motivation
** Effective leader; able to prioritize and motivate others successfully
** Conviction to work with dependability, efficient time management, sense Of responsibility and ability to prioritize.
** Task Oriented
** Pro-active
Work Experience :->
Total Work Experience : 13 Years & 8 Months in BPO
CSS Corp Ltd May 2015 – Feb 2019
Worked as Application Engineer for Roku
Main Responsibilities :
** Training the New comers and cleared the queries raised by the team members
** Handling Escalation Calls
** Maintain the good rapport with the team
** Explain about Roku Player and features
** Explain about warranty status of the Roku Device
** Worked with Sales Process in Corel Corporation
Sutherland Global Service Dec 2004 – Dec 2014
Worked as Senior Technical Support for Dell
Main Responsibilities :
** Worked as Senior Technical Support for Dell
** Training the New comers and cleared the queries raised by the team members
** Handling team leaders job in
the absence of team leader
** Worked closely with the Team Leader to improve the delivery and quality.
** Handling Escalation Calls
** Handling End to End process of Transaction monitoring
** Maintained the Huddle Tracker and all other MIS
** Maintain the good rapport with the team
** Worked in IT Help Desk in Allianz Program
** Granted access to application for Allianz Employee
** Create application for new hires and existing Allianz Employee
** We also do password reset, amend access and change roles to certain applications
** Ordering equipment other facilities for New Hires
** We also do Termination who has left the company
** We also update knowledge base and update in client portal
Academic Profile :
B.Com, (Commerce) : A.M Jain College
(Year of completion : 2004)
IGNIIT, (Computer Science) : NIIT
(Year of completion : 2004)
CCNA, (Networking) : RJP
(Year of completion : 2010)
Personal Data :
Date of birth : 25 Sep 1983
Nationality : Indian
Marital Status :Married
Fluent in : English and Tamil
Date :
Place :
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