Curriculum Vitae:
Jahanvi
Email : Jahanvi2118 AT rediffmail.com
Professional Summary :
** Around 3+ years of Experience in As Technical Help Desk Executive. Self-motivated, highly committed to responsibilities. Ability to work independently and with team.
** Efficiently Responded to internal and external customer requests phone
** Processed critical issues when additional assistance was required by referring user problems to senior analysts, specialists, supervisors, or other support groups.
** Flexible and versatile to adapt to any new environment and work on any project.
** Ability to explain clearly the technical procedures to customers
** Provide excellent service to the customers
** Excellent customer facing skills
Professional Experience :
** Undergone one year Apprentice Graduate Trainee in BEML Limited Mysore Complex from November 2009 to November 2010
** Worked as Lecturer in Govt Polytechnic College Arkere from Jan 2011 to March 2011 Mysore
** Worked asExecutive for Mass Minds, Mysore From Aug 2013 to June 2014
** Worked asTechnical Helpdesk Executive for Wipro, Mysore Form June 2014 to Till Sep 2017
Academic Details :
** BE(Information Science), from P.E.S College of Engineering , Mandya in the year of 2009 with an aggregate of 69%.
** Diploma In Computer Science with an aggregate of 71%.
** SSLC with an aggregate of 77%
Skill Set :
OS/NOS/Environment : Windows /98/2000/XP,MS Office MS Excel
DBMS/RDBMS : Sql Server2005/2008
Web Applications : HTML,XML,CSS
Work Experience :
Project 1:
A web application wh
ich helps in maintaining the Real Estates properties and the Transactions involved in the project which is handled online which consists of the Modules like online Enquiry admin module, and also adding properties module which are new to the website.
Responsibilities :
** Designing and developing module.
** Designing Sqlserver database tables.
Work Experience : Technical Helpdesk Executive
Responsibilities :
** Interacts with a company’s customers to provide them with information to address inquiries regarding products and services.
** Communicate clearly and effectively with participants.
** Knowledge of Microsoft Word.
** Helping clients with regards to technical issues through mail with our widgets.
** Provided functional and technical support, troubleshooting and diagnosing hardware and software problems to customers by communicating to our engineering staff.
** Maintained customer network documentation.
** Provided business-clients with efficient support – Responded to phone calls, emails, and in-person requests.
** Worked closely and effectively with vendors to replace/repair defective hardware and software.
** Helping Customers in communicating with engineers for deploying and configuring PCs, Workstations and Laptops.
** Outlook configurations and support.
Personal Profile :
Name : Jahanvi M.L
Father's Name: Lakshmaiah
Date of Birth : 25-11-1987
Marital Status :Married
Nationality : Indian
Declaration :
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Date :
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