Company Name:SK INTERNATIONAL
Client Name : ECGC LIMITED,COIMBATORE.
JobProfile :Customer Support Engineer–Nov 2018-Till
· Configuring, installing and troubleshooting PC systems, Microsoft OS (Windows 10/8/7/Vista/XP), Ms Office applications, network configuration, and memory management.
· Handling the Day to day Ticket Based Incident and resolving them.
· Handling the Remote users’ issues on Phone calls, or mail and resoling it by using the Manage engine Remote Tool,Team Viewer,Any desk tool.
· Investigating, resolving and closing user reported PC problems and application issues through our ticketing system
· Responsibleforconfiguringandmanaging ciscoRouters,Switches.
· Configuring&troubleshootingofoutlook2003,2007,2010,2013.
· Manage IMAC & Check List of All Hardware Calls and software calls.
· Network setup,Administration and troubleshooting (TCP/IP ,VLAN).
· Monitoring system performance and network communication.
· Exposure in Active Directory user creation,deletion and Password reset.
· Cleaning and recovering Virus infected Files using Symantec on Windows Servers.
· Attend and resolve escalation calls and VIP User’s
· ResponsibleforMaintainingtheAssetInventory.
· Responsible configureExchange MailID on Android,Blackberry,Windows,IOSdevices.
· ResponsibleformanagingSoftwareComplianceoftheDesktop,Laptops,andkeep maintainit.
· InstallationandmanagingDHCP,DNS,ActiveDirectoryServers.
· Responsible
forHandlingDomainRelate issues.
· ResponsibleforCallloggingwithvendorsforreplacingdefectivehardwareparts.
Company Name:ADECCO INDIA, COIMBATORE
Client Name : Smarter Biz Technology
JobProfile :NetworkEngineer–February2018-Novenber 2018.
· Configuring, installing and troubleshooting PC systems, Microsoft OS (Windows 10/8/7/Vista/XP), Ms Office applications, network configuration, and memory management.
· ResponsibleforconfiguringandmanagingciscoRouterslikeRIP,OSPF,EIGRP.
· Responsibleforconfiguringandmanagingciscoswitches.
· ResponsibleforAnalyzedandcorrectednetworktroublesandperformanceissue.
· Configuring&troubleshootingofoutlook2003,2007,2010,2013.
· Designsecureandscalablenetworks.
· ConfiguringandverifyTrunking,VLANonCiscoSwitches.
· ResponsibleforBackup&RestoreIOSwithTFTP.
· ResposibleforTestingandcheckingthesystemforweaknessesinsoftwareandhardware.
· Responsible for configure and verify ACLs Standard, ExtendedList.
· Configuring & Manageing of WANEncapsulation.
· Responsibleforidentifying,Diagnosing,andresolvingnetworkproblems.
· ResponsibleforMaintainingtheAssetInventory.
· ResponsibleconfigureExchangeMailIDonAndroid,Blackberry,Windows,IOSdevices.
· ResponsibleformanagingSoftwareComplianceoftheDesktop,Laptops,andkeep maintainit.
· InstallationandmanagingDHCP,DNS,ActiveDirectoryServers.
· ResponsibleforHandlingDomainRelateissues.
· ResponsibleforCallloggingwithvendorsforreplacingdefectivehardwareparts.
· ResponsibleforMakingservicedeskticket.
· ConfiguringandmanagingofWirelessrouter.