Karishma Shrivastava
Email ID : karishmashrivastava.itmu AT gmail.com
Contact : +917898867779
Career Objective :
A knowledgeable, committed and Master of Business Administration student with strong communication skill, collaboration and interpersonal skills with proficiency in grasping new concepts quickly and utilizing them in an effective manner. A quick learner who can accomplish tasks independently and as a member of a team.
Work Experience :
Zomato - 2 Years, Sept, 2017 – Present, Quality Analyst :
** Led process improvement projects that helped operations meet and exceed quality standards.
** Monitored mails and outbound calls and provided feedback to improve customer experience.
** Worked as an Mentor in Customer delight team to strengthen and maintain quality of the team.
** Conducted training that enabled staff to perform effectively.
Clovia - 1.5 Year, March, 2016 – Aug 2017, Sr. Customer Care Executive :
** Handle customer complaints, enquiries and feedback via e-mail.
** Ensure complete resolution of customer issues within a fixed time period.
** Work with the team to ensure proper resolution of customer issues.
** Prepares product or service reports by collecting and analyzing customer information.
** Improve the o
verall end consumer experience.
Aegis – Flipkart Process - 1 Year, Feb 10,2015 – March 15,2016 :
** Onboard a seller on website.
** Checking the discrepancy of documents uploaded by sellers by verifying the documents.
** List the products on website.
** Make Seller live on websites.
** Act as a facilitator between sellers and Flipkart.
Academic Qualification :
** MBA (Finance) Symbiosis Centre of Distance Learning 2016-2018 82%
** B.Com (Hons) ITM University, Gwalior 2012-2015 80%
** 12th ISC Board Modern Public School, Jhansi 2012 75%
** 10th ICSE Board Modern Public School, Jhansi 2010 70%
Strengths :
** Sincerity and Punctuality.
** Self motivated and self starter with Positive attitude.
** Hard Working & Dedicated.
Personal Information :
Date of Birth : 20th June, 1996
Father’s name : Mr Pramod Kumar Shrivastav
Father’s occupation : Advocate
Nationality : Indian
Hobbies : Music & Travelling
Permanent address : 157, Chaturyana, Inside Laxmi Gate, Jhansi U.P
Declaration :
I hereby declare that the information furnished above is true to the best of my knowledge.
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