Ramu Kamma
Email :ramukamma42.rk AT gmail.com
Career Objective :
To pursue a highly challenging career where, I can contribute constructively to the organization goals utilizing and enhancing my technical expertise and behavioral skills. I am also open to training, capable of developing new skills and eager to branch out into other areas where I would be equally effective.
Profile :
Over 3.5 year experience as IT - Engineer.
Academic profile :
** 2010-14 B.Tech (I.T) QIS College Of Engineering & Technology, Ongole. Jawaharlal Nehru Technological University Kakinada.
** 2008-10 Intermediate Sir Chaitanya junior college, Ongole. Board of Intermediate
** 2007-08 S.S.C. Prakasam un Aided High School, Addanki. Board of SSC
Technical Skills :
Operating Systems : WIN- XP/ 2000/ 2003, win-7, Linux and win-8.
Skill Sets : CCNA, MCSE, MS Office.
Professional Experience :
** TCS IT support August 2015To August 201 Aforeserve
** IT Support Oct 2016 to Till now
** Working in Reliance-JIO project as L1- Engineer on the behalf of Aforeserve from Oct-2016 to Present.
Roles & Responsibility:
** Handling 300+ users spread across 4 offices & 2 Warehouses.
** Asset Management—Asset Staging, Asset Issuance & Asset Return update in Portal.
** Outlook MAPI client configuration & troubleshooting.
** Desktop Support & Trouble shooting
** MPLS & Leased lines-L1 level troubleshooting.
** Incident Management with HPSM ticketing tool.
** VC Support-Support VCs with 70+ locations using Vidyo, Life size & Lync platform & Basic Troubleshooting in Video Conferencing.
** Vendor Management
** Application Support
** Information Security policy implementation
** Service Request & Attending Quickly resolution For tickets in HPSM
** Good Level knowledge in Detecting Whether Issue in Hardware or Software.
** For hardware parts make Call Log with Hardware Partners to resolve The Issue On priority.
** Technical Support is giving to Users in Remotely by VM Ware, DM Ware & TeamViewer.
** Configuring Enterprise mails in Mobiles & Support to Application Services.
Technical Skills :
** Installing and configuring of Active directory, DHCP, DNS
** hardware installation and maintenance of workstations, servers, networking equipment, and other supporting hardware
** Performed user account creation, deletion, and configuration.
** Remote Server Administration and Troubleshooting
** Design & Implements physical LAN Resolve network problem and offers technical assistance to customers Help desk support.
Networking Skills :
** In-depth network architecture knowledge of the company spanning both LAN/WAN/WLAN
** Experience with TCP/IP and Ethernet and working knowledge.
** Layer 3 and Layer 4 knowledge.
** Good knowledge on IPv4, sub netting.
Windows 2003 & 2008 Server Skills :
** Installing and configuring Windows 2003, 2008 & 2012 Server.
** Good knowledge in AD.
** Installation of required software on systems and desktops.
** Create users and Groups In active directory permitting access and restriction to them depending on their category.
** Good knowledge in DNS, DHCP, FTP.
** Troubleshoot Operating system related problems.
** Installation network printers and software patches, Antivirus (Symantec).
** Responsible for Data Backup and system security.
** Configuration the VPN and mails in MS Outlook.
Personal details :
Name : Ramu.Kamma
Father’s Name : Pullaiah.Kamma
Gender : Male.
D.
O. B : 20 Aug 1993.
Languages Known : English, Hindi, and Telugu.
Declaration :
I hereby declare that the above submitted information is true to the best of my knowledge.
Place :
Date :