BPO Call Center, Back Office >> Operation Executive / Associate 
Operation/ Customer Executive Resume Sample, Experience : 1 years

OBJECTIVE :
To hold a successful and dynamic position by contributing to a highly recognized and reputed organization which shall enable me to explore my caliber and standardized optimal utility of my potential, helping me to acquire more knowledge and achieve job satisfaction.

COMPETITIVE ADVANTAGES :
Top performing, dynamic and accomplished professional with over 1 years & 7months of accomplished experience in reputed Organizations. Possess a rich and diverse experience working in Sales Associates , and Operation Executive of the Company. Working in high pressure environments with strict deadlines and multiple deliverables. Superior communication and interpersonal skills with clarity of thought and expression. A goal oriented with positive attitude, enthusiasm bent of mind, sincere, hard-working and ambitious.

SALES ADVISER AND MIS PROFESSIONAL :
Role of A Operation Executive in a Company :
A Sales Adviser’s role in a company entails supporting the sales team in attaining the monthly as well as annual targets and operates with management and clients to determine business requirements. A Sales adviser is instrumental in assuring focused and productive communication with the new and existing clients, external distributors, representatives and agents. A Sales adviser resolves all complex inquires from the clients and ensures customer satisfaction.

Duties and Key Responsibilities :
Maintaining a healthy relationship with existing customers while opening up fresh customers.
Providing sales and administrative support involving efficient handling of top and confidential agreements.
Supporting the sa


les team in attaining sales targets and preparing monthly, weekly and daily sales analysis on MS Excel.
Preparing proposals, agreements, sales reports, and presentations.
Updating the status of sales order in the database or computer.
Monitoring the trends and evaluating the performance assessed against monthly sales goals.
Maintaining an efficient work environment and promoting the facilities of the organization to fresh and existing customers through a proactive approach.
Coordinating and responding to all requests of internal meetings.
Ensuring full customer satisfaction towards their requirements and resolve all conflicts through consult with management team.

EDUCATION CREDENTIALS :
Post Graduaction from CSJM University in 2011 with “MASTER OF JOURNALISM AND MASS COMMUNICATION
Graduaction from CSJM University Kanpur in 2008” B.S.C
10+2 with science from UP Board in 2005
High school from UP Board in 2003

COMPUTER CREDENTIALS :
One Years Advance Diploma in Computer Application – Master Diploma in Computer Information & System Management
Operating Systems :
MSWindows
MSOffice

EXPERIENCE :
One year experience in ‘SINHA COMPUTRONICS’ as a computer operator
4 months worked as a operational executive in policy Bazaar.com
3 month experience in TATA INDICOM” as a customer relationship advisor.
Doing internship from “ DD NEWS”

REFERENCES :
Available on request

DECLARATION :
I hereby confirm that the information furnished above is correct to the best of my knowledge.

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