CAREER OBJECTIVE :
To work in a challenging environment of a dynamic organization where I can enrich my abilities, acquire skills and competencies and be an asset for the organization.
ORGANIZATIONAL EXPERIENCE :
Present Experience :
Organisation : HDFC Bank Ltd
Date of Joining : 2nd Feb,2011
Grade : Senior Manager
Job Role : Branch Head
Role and Responsibility :
Lead a result oriented team and responsible for managing the Branch profitablity,encouraging high quality service and customer relationship management.
Owned all Branch Banking objectives and overall Branch supervision
Ensure overall achievement of Branch Target by generating business and cross sell.
Key customer relationship management and supervision of all high networth customers.
Ensure all components of Branch sales model,function as per design.
Complaints Handling
Review Branch Operation reports
Branch merchandising& co-ordination with marketing and product level.
Review Vault Register
Review Suspense and dummy accounts
Ensure compliance with Banking rules,regulations and procedures
Ensure clarity of business objectives among the Staff.
Handling all audit and compliance matters.
Achievement :
Achieved CASA numbers budgets by 140%
Achieved CASA Value Budget by 120%
Achieved Insurance YTD target by 109%
TPP YTD Income by 142%
Audit Rating "Satisfactory".
Achieved Assets taraget with 223%
SQ-BP Rating "Good"
Performance rating for FY2011-12-"Outstanding"
Govt Business
Anchal adhikari Vidyapatinagar
LNMU Distance Learning Education Fund a/c
Block development a/c(BRGF fund)
BDO Dalsinghsarai
Business in pipeline :
LIC
Central Co-operative Bank Dalsinghsarai
Block Education officer,Dalsinghsarai
Previous Experience :
Organization : Axis Bank Ltd,Deoghar Branch
Date of Joining : 7th Jan 2008 to 26th Feb 2011
Grade : Manager
Job Role : Branch sales Manager
Roles and Responsibilities of Branch Sales Manager(BSM) :
As leader of our branch sales team, I as a Branch Sales Manager(BSM) am responsible for achieving the Branch Sales Budgets by managing the daily activities of Branch Sales Team, which includes Business Development Executives, Relationship Managers and Branch front desk staff.
The position strategizes, plans, monitors and evaluates sales results, productivity levels and cross selling opportunities of the branch, ensures the sales staff complies with all established policies and procedures including proper documentation and regulation compliance and works in close coordination with Branch Head, Regional and Zonal teams.
As a BSM, other responsibilities include the training and development of the sales staff to ensure effective solicitation, marketing, campaign management, sales process management and business development, Human Resource issues including selecting and recruiting sales staff and feedback & escalations to Products Heads / Regional and Zonal Teams.
Imparting organizing training programs for new recruits for achieving pre planned business targets.
Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.
Achievements :
Sourced a good number of Govt. Accounts like-National Rural Health Mission, Hospital Management Society, Sadar Hospital,Deoghar, DRDA,Divisional Forests Officer, ,Executive Engineer Rural Works Department,Deoghar, Hindustan Steel Works Ltd. etc.
Sourced a good number of Trust/NGO accounts like NEEDS,AJIWIKA SOCIETY,CHETNA VIKAS etc and mobilized a huge fund through them.
Organisation :IndusInd Bank Ltd,Dhanbad
Period :16th April 2003 to 04th Jan 2008
Grade :Deputy Manager
Job Role :Head Operation
Job Responsibility :
Worked as Head Operation In IndusInd Bank Dhanbad.
Handling day to day Branch Operations including clearing, account reconciliation, monitoring high value transaction, handling OSC,allotment of Lockers and maintaining records for the same. etc.
Sending daily MIS to corporate Office.
Maintaining a track on all issues related to Branch admin like vendor payments (housekeeping, Security and Courier payment)
Sending compliance report and monthly MIS report on time.
TDS Deduction and submission on time.
Service tax deduction, submission & filing returns.
Cash custodian and doing cash management at Branch level
Checking GL Heads on daily basis and Making follow up for long outstanding entries in Nominal heads.
Rectification of irregularities pointed out in Audit,ensured that all accounts should be KYC complied and adhered to the KYC norms.
Maintains customer centric Operations and ensured customer service satisfaction by achieving delivery and service quality norms. Attending to the client concerns and complaints and taking steps for effectively resolving them.
Building and marinating healthy business relations with High Net worth Individuals(H N I) and Corporate clients ensuring maximum customer satisfaction.
ACADEMIC CREDENTIALS :
Gradate in Geology (H) with 75% marks from Ranchi University.
Professional Qualification :
Post Graduate Diploma in Business Finance from Indian Institute of Finance New Delhi
E-Commerce(IBM-Certified course from Asset International, Jamshedpur)
EXTRA CURRICULAR ACTIVITIES & HOBBIES :
Played School National Games in Badminton in the year 1996,held in New Delhi.
Reading News Paper and Listening Music.
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