SURAJ RAMESH DESAI
(Sr.Technical Support Engineer)
Phone : +91 8080858320, +91 8689879512
EmailId : surajrdesai AT gmail.com
SUMMARY OF SKILLS :
** Self-motivated, hardworking & goal-oriented individual with a high degree of flexibility, creativity, resourcefulness, commitment & optimism.
** An effective team player with excellent interpersonal and communication skills.
WORK EXPERIENCE :
Organization : Entercoms Solution Pvt. Ltd.
Duration : 11th March 2016 to till date.
Designation : Sr.Technical Support Engineer
Project Title :Dell Tech Direct (DTD) – American Business Unit.
** Working as a Sr. Technical Engineer at Entercoms Solution Pvt. Ltd, Aundh, Pune.
** Procedure involves day to day interaction with USA vendors and personals in addition to telephonic talks in case of any changes which need to be followed thereafter.
Perform analysis and initiate action to achieve departmental targets :
** Achieve the uptime target set for the team.
** Technical issue resolution within Service Level Agreement (SLA).
** Timely installations to ensure revenue targets are met.
** Proactively monitor all the processing.
** Ensure issues are correctly assigned and client calls / portal issues are resolved within predefined resolution timeframes.
RESPONSIBILTIES :
** Supported on boarding of new employees as a presenter of technical services, tools, policies, and best practices.
** Provide coaching, continuous training and support to team members
** Delivered efficient troubleshooting and adherence to best practices.
** Validated, reviewed and audited distribution, closing and gift/unitrust requests in a timely manner without errors.
** Backup the Manager when needed.
ACHIEVEMENTS :
Awards :
** Employee of the Month Jan 17, June 17 and Jan 2018.
** Completion of the major target within budget and ahead of schedule, March
Leadership :
** Nominated as Senior Technical Engineer on numerous occasions.
** Elected Project Representative, Co-ordinator.
TECHNICAL SKILLS :
** Technical and Analytical Skills
** Organizational Skills
** Interpersonal and Communication Skills
** Time Management /Teamwork Skills
EDUCATIONAL CREDENTIALS :
** B.
E. in IT from MUMBAI University with 59.28% in the year of 2015 Datta Meghe Colg of Engineering, Airoli, Navi Mumbai-400708
** Diploma in Computers from MSBTE with 69.48% in the year of 2012. Terna Polytechnic, Koper Khairane-400709
** S.S.C. from Maharashtra State Board with 76.76% in the year of 2009.
PERSONAL DETAILS :
Date of Birth : 21st April 1994
Marital Status : Single
Gender : Male
Permanent Address :B/102,Sai Sanskruti Apt, Near Indu Lawns,Ambegaon(BK),Pune.
Languages Known : English, Hindi, and Marathi.
DECLARATION :
Besides the above details, I can promise you that, if selected for the job the company can be assured of a hard- working, faithful and honest employee who will always try to give more than what is expected of him. I am looking forward to hear from you.
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