Career Objective :
To make a successful career in professional field that utilizes and enhances my talent and capabilities.
Working Experience :
Company : MPHASIS BPO PVT LTD. Indore.
Designation : Sr. Process Trainer
Since : 1st Aug 11 to till date
Current Job Profile : Process Trainer.
Give Product Training to New hire Employees
Conduct Mock calls.
Give Process Training for seventeen days.
To make them aware about how to take calls & what is Call Handling Techniques.
Conduct Refreshers
Company : MPHASIS BPO PVT LTD. Indore.
Designation : Sr. Officer Quality Analyst
Since : 10th Jan 08 to 30th July 11
Current Job Profile : Quality Analyst
Agent Call auditing
Giving Feedback to individual Agent.
Maintaining Auditing Reports
Conducting Team Meet
Daily Centralized Quality Assurance Report
Trend wise Report
Fatal error Reports
Applications knowledge :
Ultra : Call auditing software.
Pre-Paid Administration System (PPAS)/MINSAT, WM-data software product that allows managing information about pre-paid service subscribers.
Business Support and Control System -KV- BSCS, to maintain the contracts ID to a specific customer related to both prepaid and postpaid.
SCM- Scheme Change Module/Prism, to keep Prepaid documents records.
Crystal - (Siebel), customer relationship management.
Company : Idea Cellular Ltd., Indore.(RSS Pvt ltd)
Designation : Executive – Customer Care
Duration : September 17 2007 to till December 31 2007
Job Profile :
Providing First call resolution to the customer by resolving Billing issue.
Solving issues related to Network and Services and Billing issues.
Handling Gold, Silver and Corporate Customer by providing the required information enquired by the customers.
Assisting IN Roamer Customer by giving out information about the offer for roaming and tariffs and solving roaming issues.
Giving out best resolution to the customer with an end result to customer satisfaction within set timeframe.
Promoting Sales Leads.
Company : ICICI BANK LTD.
INDORE
Designation : MIS Coordinator
Duration : August 2006 to till September 10 2007
Job Profile :
Verifying Loan application and allotting Cases to CPV executives for verification and forwarding the valid cases to Credit Mangers.
Generating Reports of Processed cases and rejected cases.
Academic Qualifications :
EXAM PASSED BOARD/UNIVERSITY Division
Master of Computer Science InfoTech Academy, Indore 74%
Bachelors of Computer Application R.K College Neemuch 65%
Higher Secondary M P Board 56%
High School M.P Board 50%
Computer Proficiency :
Window-98/2000/XP, MS-Office.
Achievements :
Awarded certificate of excellence for being the best Response center executive.
Participated in various annual gatherings in dramatics and cultural activities in school and college level and office.
Awarded star of month & highest evaluation score. And best call taken many times.
High Achiever in Productivity
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