CURRICULUM VITAE :
Syed Waheeduddin
H. No : 18-1-514/81, Naseeb nagar,
Phool bagh, Chandrayangutta,
Telangana, Hyderabad, India
Dubai : +971588947929
Mobile : +919052648050
Email : Waheeduddin4 AT gmail.com
AIM :
To be a part of challenging team in your organization, grow and contribute and simultaneously achieve organization goals as well.
PERSONAL SUMMARY :
Articulate with excellent negotiating skills and an ability to provide a highly personalized service to customers. Able to make sure that goods are attractively displayed and confident enough to assist unsure customers with product selection.
PROFESSIONAL EXPERIENCE :
** Presently working in Menzies Bobba Ground Handling Services Pvt Ltd at RGIA, Shamshabad as a Passenger Service Agent (PSA) for AIRASIA AIRLINE for both I5 (Domestic) and AK (International) from 14 Dec 2016 to till date,
** Passenger computerized and manual check-in
** Passenger ticketing, ensure PTM/BTM are monitored and processed for the correct flight transfer in accordance with established procedures
** Monitor ETA movements of inbound flights and assisting passengers with boarding connecting flights
** Passport/Visa checks for international passengers, baggage services including computerized baggage tracing
** Maintain effective communication with Baggage Department to sort any baggage issues which may arise
** Update systems regularly and respond to passenger queries appropriately
** Gate duties – boarding, offloading & document checks in accordance with company/airline procedure
** Ensure passengers and baggage is processed for the correct flight in accordance with established procedures
** Gate duties – boarding, offloading & document checks in accordance with company/airline procedure
** Create World Tracer/Air Asia reports for mishandled baggage or property irregularity
** Verify the validity of passengers’ documentation, with respect to immigration and security requirements
** Ensure all passengers are asked the relevant security questions in accordance with the GCAA Directives
** Maintain effective communication with gates for connecting passengers for the transit flights
** Accurate reporting of all of the above tasks at the end of each shift
WORK EXPERIENCE :
Worked as SENIOR SALES /SHOP INCHARGE in SPECTS WORLD
(GVK MALL branch) one of the leading Optical chain of outlet in Hyderabad
My job at the work place was to :
** Greet customers and ascertain what each customer wants or needs, without being overbearing
** Dispensing Spectacles and Contact lenses
** Well verse with all types of lens companies and their products.
** Can work up in Trouble shooting cases
** IPD measurement
** Providing information to customers to help them select the best products.
** Identifying customers who need assistance on the shop floor
** Encourage customers to try the new products
** Process transactions accurately & efficiently
** Keeping up-to-date with all current promotions within the store
** Ordering stocks as required based on current requirement
** Takes initiative and be responsive to customers
** Helps customers request on products which are not in stores
** Working as part of a team and assisting colleagues in closing the deal
** Identifying sales opportunities, trends & highlighting it to management
** Making sure the store is clean, tidy and safe at all times
** Makes day end sales reports
EDUCATIONAL QUALIFICATIONS :
** Bachelor In Sciences : Osmania University (B.Sc) (2008 – 2011)
** Diploma In Cabin Crew & Airport : Mak Aviation Academy Ground Handling Operations, Himayathnagar, Hyderabad
** Diploma In Computer : Solaris Softech Applications (DCA) (Regd.by the Govt.
Of A.P.2191/12)
** Intermediate Education : Narayana Junior College , Board of Intermediate Education Hyderabad
** Secoundary School Education : St. Domnics High School Saleemnagar, Malakpet, Hyderabad
PROFESSIONAL SKILLS :
** Has a very good knowledge in MS OFFICE, TALLY, FOCUS
** PGDCA, MS-OFFICE, SQLSERVER 2005
** Has very good convincing power and communication skills
** Has good knowledge in Dispensing Spectacles and Contact lenses
** Always Attentive and Proactive on floor
** Prompt in understanding customer needs
** Loyal, Devoted and Trustworthy to company
** Always Professionally dressed
PERSONAL PROFILE :
Name : Syed Waheeduddin
Height : 173 cms
Weight : 65 kgs
Father’s name : Syed Hasnuddin
Date of birth : 03rd October 1989
Languages : Urdu, English, Hindi, Telugu
Marital status : Single
Nationality : Indian
FINAL DECLARATION :
I have furnished the entire details about my academic and experience carrier, which is true and correct to the best of my knowledge
DATE :
PLACE :