Management Professional :
Resultsdriven professional with a progressive management career in corporate / consumer banking industries. Skilled at developing and executing targeted business initiatives that drive customer growth, achieve sales objectives, and enhance bottomline profits. Highly effective communicator and team leader with proven ability to build longterm relationships with internal and external customers by establishing a high level of confidence and trust.
Objective :
To obtain a challenging position within a financial institution that will allow me to use my management, sales and customer service skills to help grow the company.
Core Leadership Qualification :
Team Building / Leadership Major Account Management
Staff Training & Development Operations Management
New Business Development Business Planning
Consultative Selling Strategies Account Development & Retention
Project Management
Professional Summary :
June 2011Onwards
Employer : Citibank N.A
Appointed : Service Relationship Manager / Lobby Relationship Manager
Serving Citi_s most prestigious top revenue consumer Citigold clients having NRV of 30,00,00 lakhs and above.
Have a complete understanding of the Banking Products in India and Services Provided to Clients.
Meeting with the client and dealing with them on a daily basis I provide the best possible service to the client while ensuring that issue resolved as per the livedate and all deadlines are met.
Have relationship Contacts in India as well as U.K
Very keen on Trying new roles.
August 2008 Onwards :
Employer : Citigroup, Canary Wharf.
Appointed : Transaction Services Analyst
Serving Citi’s most prestigious top revenue corporate clients for project managed deals for example : Michelin, Austrian Airlines, Swiss International Airlines (all airlines part of Lufthansa group), Ecobank, Aegon and MSA (French government).
As an assigned documentation specialist I am responsible for overseeing the entire documentation supporting the account opening and product implementation process.
Meeting with the client and dealing with them on a daily basis I provide the best possible service to the client while ensuring that project is implemented as per the livedate and all deadlines are met.
Main Achievements :
I act as an SME for US Tax details provided by the clients on all interest bearing products and account openings.
I am responsible for collating the information provided by clients and submitting to Inland revenue.
I have worked on the CRM (internal system used to extract MIS figures)
Implemented and on – boarded new products for eg – Payments, direct debits services provided to client.
I have recieved an award for quick turnaround for opening 1000 accounts for 400 funds in EMEA, CEEMEA, ASPAC and ASIA for Citi Hedge Fund Services. Received similar awards for clients like Michelin , French Government (MSA).
July 2006 to July 2008 :
Employer : Citigroup, Canary Wharf.
Appointed : Senior Service Representative
Responsibilities :
Serving Citigroup’s most prestigious corporate and financial clients, I administer the formative stage of the bank account opening process. I manage the issuance of account opening documentation and the initial client communication and queries.
I act as a liaison for the client and internal partners within Citigroup. As such I constantly manage the client relationship and ensure continuity and service.
Additionally I am responsible for compiling Management Information Statistics across my functional area and ensuring that our business objectives are met efficiently and promptly.
Main Achievements :
Received a recognition award for successful migration of the role to TCS based in Chennai. Training provided to the staff and managed the successful migration end to end.
Received a recognition award for excellent customer service and ongoing relationship provided to my clients.
Reviewed the KPIs and followed up with the team members.
Education/ Professional :
PostGraduation 2002 – 2004 : MA ( Economics), GNDU University, India
Graduation 1999 2002 : Economics (Hons), Delhi University, India
Professional Development :
1.) Project Management Skills
2.) Conflict Resolving Training
3.) Leadership Qualities
4.) Business Mangement Skills
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