Sales, Marketing >> Customer Relationship Manager 
Administration/Customer Relation Manager Resume Sample, Experience : 12 years

Goal  :
To accomplish an outstanding dynamic and challenging position in your esteemed organization by using my professional skills, knowledge and innovative ideas, so I can learn a lot and become a part of overall organization growth.

Career Summary in Current Organization  :
 Administrative Manager with 6 years of experience in Automobile Industry.

Career Summary in Current Organization :
** Sales Quality Manager (Customer Relation Manager) with 6 years of experience in Automobile Industry.
** Knowledge of conducting training programs related to customer service and Sales & Marketing Skill
** Motivated and hardworking in resolving customer problems.
** Established high-level customer service.
** Highly proactive in terms of the processes as per the industry demands and standards.
** Daily interaction with Customers to validate that delivery of customer care meets.
** Developing the organization chart & framing the reporting structure of the organization
** Develop, implement and conduct office staff and office volunteers training meetings as needed.
** Proven ability to identify business development opportunities for catalyzing sales growth, managing branch operations.

Key Skills  :
** Customer Service.
** Responsible and accountable.
** Strong analytical skills and good listening skills.
** Individual Contributor, Good at planning.
** Effective communication skills.
** Customer satisfaction oriented & good at problem solving.
** Excellent product and System knowledge.
** Responsible for overall sales operations.
** Team Player, result-oriented, analytical with excellent relationship management skills.

Key Responsibilities Handled :
** Training resource for new employees to quickly develop their knowledge base and customer service skills.
** Re-designing processes and analyzing results & implementing changes accordingly.
** Maintaining customer satisfaction by providing problem-solving resources.
** Understanding consumer behavior by executing usage & attitude study to provide continuous improvement in the services & offerings.
** Developing the monthly, quarterly and annual report for the top management.

Current Employer :
** Standard Honda from May 2016 till the date (An Authorized Channel Partner Honda Car India)

Achievements :
** Achieve “Best Sales Quality Manager Award” two times.
** Achieve “Sales Satisfaction Award” in Zone”
** Achieve “Quantity and & Quality Award”
** Decrease Complaint Occurrence Ration and Average Closure Day
** Increase Sales Satisfaction Index Score.

Trainings  :
** Trained at MSIL (Maruti Suzuki India Ltd.) at Delhi for Induction and Sales Training
** Trained at HSCI [Honda Cars India], at Honda Noida Plant for Customer Relation Executive Training.
** Trained at HCIL [Honda Car India Ltd.], at Honda Noida Plant for Dealer Trainer Training.
** Trained at Lucknow [Stallion Honda], for Sales Quality Manager Training.

Previous Employer :
** Trident Honda from March 2011 to April 2016 (An Authorized Channel Partner Honda Car India)

Career Summary in Previous Organization :
** Sales Quality Manager (Customer Relation Manager) in Automobile Industry.
** Knowledge of conducting training programs related to customer service and Sales & Marketing Skill
** Motivated and hardworking in resolving customer problems.
** Established high-level customer service.
** Highly proactive in terms of the processes as per the industry demands and standards.
** Daily interaction with Customers to validate that delivery of customer care meets.
** Developing the organization chart & framing the reporting structure of the organization
** Develop, implement and conduct office staff and office volunteers training meetings as needed.
** Proven ability to identify business development opportunities for catalyzing sales growth, managing branch operations.

Career Summary in Previous Organization :
** Operation and Administrative In charge with 7 years of experience in FMCG Industries.
** Responsible for maintaining the records of office inventory.
** Coordinating with the dealers, Suppliers and vendors.
** Extensive knowledge of keeping records, maintain the records and track the financial transactions.

Key skills :
** Good verbal and written communication skills.
** Can get work done from others easily.
** Organized and accurate ability to deal with multiple deadlines and projects.
** Positive thinking towards problems and believe in punctuality
** Co-operative in nature and believe in team work

Key Responsibilities handled :
** Maintaining the documents records.
** Manage accounts receivable and billing services, process monthly reports and Month-end closings.
** Use Excel and company software to manage accounting data.
** Maintain day book, cash book, with petty cash book etc.
** Maintain inventory book, Party ledger etc.
** Reconcile the bank statement with systematic and manually.
** Responsible for handling the petty cash and keeping the record of expenses.
** Reconcile and pay bills to several vendors, maintain daily expense reports.
** Coordinate payment schedules and shipping expenditures.

Previous Employer :
** S.P.


Agarwal & Co. from August 2004 to December 2011 (An Authorized C&F Anik Industries Ltd, Bunge India Pvt. Ltd,Parle Agro & Hindustan Unilever)

Computer Knowledge :
** MS Office, internet surfing etc.
** Tally ERP 9.0 Accounting Software.
** Busy Accounting Software.
** SAP [System Application & Products]
** Dlite Software

Education qualification :
Bachelor in Arts from Kanpur University

Other Qualification :
Diploma in Computer Application from DOAECC

Personal Details :
** Date of Birth : 12.08.1988
** Languages Know : English, Hindi
** Marital Status : Unmarried

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