Jeethu Susan John
Email id : jeethususanjohn AT gmail.com
SAP CRM/ABAP Consultant
Career Objective :
Versatile, high-energy professional, successful in achieving business growth objectives within turnaround and rapid changing environment; scaling new heights of success with hard work and dedication and leaving a mark of excellence on each step.
Executive Summary :
** Technically sophisticated professional with 6 years total IT experience.
** Cleared the entire Infosys phase training with a good CGPA of 4.9/5.
** A software engineer having great experience with all the stages of SDLC including design, developing, testing and implementing.
** Have excellent communication, leadership and presentation skills.
** Result oriented, self-driven, highly motivated, smart and hungry to learn new technologies, methodologies, strategies and processes.
** Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions.
** Good team player, Strong team orientation, hard worker and enthusiastic.
** Possess good logical skills suitable for process design, development & implementation.
** Computer skills include Microsoft Office Excel, Word and PowerPoint.
** Resourceful in the completion of projects and effective at multi-tasking.
** STAR certified by Infosys.
** Published BOKs (Book of Knowledge) in Infosys KSHOP (Knowledge Shop).
SAP Skills :
Experience in performing analysis, development, testing and support of SAP CRM and ABAP.
ABAP Skills :
** ABAP dictionary objects :
** Data Types, Tables, Structures, Views, Search Helps, Lock Objects and Table Maintenance Generator.
** Reporting (Classical, interactive, ALV)
** Dialog Programming, Modularization Techniques
** Enhancement (User Exit, BADI)
** Data Conversion (BDC)
** Interface (ALE/IDOC, BAPI)
** Object Oriented Programming ABAP (OOPS)
** SAP Business Workflow
SAP CRM Skills :
** Sales, Service, Marketing and Interaction Centre modules of SAP CRM.
** BSP WD Component Workbench and UI Configuration tool.
** WEBUI development.
** Personalization and Customization of WEBUI.
** BOL programming concepts.
** MVC Architecture.
** Base Customization – Transaction processing, Actions profile, Partner Determination, Status Management, Date Management and Text Management.
** Configuration of Web Client UI : Business Roles, Navigation Bar Profile Setup, Application Enhancement Tool.
** Configuration of Marketing Business Scenarios such as Marketing Plan & Campaign Management.
** Configuration of Sales Business Scenarios such as Account & Contact Management, Activity Management, Opportunity Management.
** Change Request Management (ChaRM) system.
** Transaction launcher configuration.
** Identifying logic to access standard SAP CRM tables, fields, function modules.
** BDoc monitoring.
** PI (Middleware) Errors, processing and monitoring inbound and outbound queues.
** CRM Access Control Engine.
** BSP applications.
** Good understanding of CRM E-Commerce and NWDS.
** Good Understanding of SAP Hybris Commerce integration with SAP CRM.
** Attended some training on SAP Fiori, UI5, Hybris, C4C and HANA conducted by my previous employers.
** Self-learning on SAP BI/BW module.
Responsibilities :
** Requirement analysis
** Effort Estimation
** Coding
** Code Review
** Unit Testing
** Peer review
** Client Co-ordination
** Technical Spec Preparation
** Software quality Assurance, (Defect tracking, Metric& Mile Stone reports)
** Client Billing
Academic Qualification :
** B.Tech (ECE) CUSAT 79.9 2006-2010
** 12th CBSE 81.8 2006
** 10th CBSE 91.6 2004
Certifications/ Professional Awards :
** Won Infosys MFG Spot Award twice, for extensive support for project with appreciation from client.
** Cleared Infosys internal Certifications, both technical and domain level.
Total Work Experience :
Company : HCL Technologies Limited Period: September 2015 to October 2016
Project : Wolters Kluwer
Technoloy : SAP CRM (SAP CRM Technical Consultant)
Role : Senior Consultant
Duration : September 2015 to October 2016
Description : Wolters Kluwer is a media and publications company and offers professionals many areas of specialized business information and technology solutions.
Roles & Responsibilities :
** Worked closely with the client and functional team to understand the functionality of the requirement.
** Root cause analysis and code fix of issues.
** Resolution of tickets which are Business critical.
** Monitoring BDocs and queues.
** Creation of new alerts in IC agents alert box.
** Accessing Component controller, Custom controller & Context nodes data in current view for various purposes.
** Enhanced the standard account search functionality in CRM Web UI.
** Added new fields to standard component using AET.
** Created new work center link groups, direct link groups and links to Web UI.
** Configured transaction launcher for GUI transactions in CRM.
** Enhanced the existing UI components to create Buttons, events and navigation.
** Customized CRM web UI Layouts using UI configuration tool.
** Created and populated the values of fields like Drop down list boxes, F4 helps and Check Boxes using the GETTER & SETTER methods.
Company : Infosys Limited Period: September 2010 to September 2015
Project : Building Efficiency (Johnson Controls Inc.)
Technology : SAP CRM (SAP CRM Consultant)
Role : Technology Analyst
Duration : September 2014 to September 2015
Description : Johnson Controls delivers products, services and solutions that increase energy efficiency and lower operating costs in buildings for more than one million customers.
Roles & Responsibilities :
** Resolve remedy tickets by analyzing and providing solution for technical issues.
** Enhancements and code changes.
** Preparing Technical Specification and Unit Test documents.
** Review technical designs and program code to meet project standards.
** Experience in SAP E- Commerce, NWDS and BSP applications.
** Developed a program to automate new user creation.
** Worked on Adding Messages in WEB UI.
** Customized CRM web UI Layouts using UI configuration tool.
** Created custom views and view sets in the standard components.
** Enhanced the existing UI components to create Buttons, events and navigation.
** Added new fields to standard component using AET.
** Created and populated the values of fields like Drop down list boxes, F4 helps and Check Boxes using the GETTER & SETTER methods.
Project : MIELE
Domain : Manufacturing.
Technology : SAP CRM (SAP CRM/ABAP Developer)
Role : Senior Systems Engineer
Duration : November 2013 to August 2014
Description : Miele is a German manufacturer of domestic appliances and machines for commercial applications.
Miele is now under the process of migration from CRM IC WEBCLIENT to WEBUI. Miele has decided to be more customer centric in their approach.
Roles & Responsibilities :
** Analyzing the functional specification and preparing the technical specification document – CRM and ABAP.
** Adding new functionalities in the standard WEB UI screen as per the client requirement.
** Creation of custom component and navigation to the custom component from the standard component.
** Created new work center link groups, direct link groups and links to Web UI.
** Integrated custom component into standard component.
** Creation of custom Views using Value & Model Nodes with Insert, Delete, Edit and save functionality.
** Enhanced CRM WEB UI by using the entire knowledge of BSP like context nodes, view, view set, component micontroller, windows, component usages, component interface etc.
** Enhanced the standard search functionality in CRM Web UI.
** Added new fields to standard component using AET.
** Accessing Component controller, Custom controller & Context nodes data in current view for various purposes.
** Enhanced the existing UI components to create Buttons, events and navigation.
** Customized CRM web UI Layouts using UI configuration tool.
** Created custom views and view sets in the standard components.
** Added an existing field to a search page of a different component.
** Created and populated the values of fields like Drop down list boxes, F4 helps and Check Boxes using the GETTER & SETTER methods.
** For custom view of table type created row level buttons through (One Click Action) to perform user actions.
** Develop objects and test the same prior to delivery.
** Interact with the functional team to understand and deliver high standard objects.
** Involved in development and SIT phase.
Project : INFYCRM
Technology : SAP CRM (SAP CRM Techno-Functional consultant)
Role : Systems Engineer
Duration : December 2011 to October 2013
Description : Web based CRM solution for sales team of Infosys.
Roles & Responsibilities :
** Worked on tickets, understand and provide solutions to the end users. Have dealt with WEBUI, GUI, Workflows and ACE related issues.
** Analyze complex bugs and design the fix for the same.
** Development of Workflow object with multiple level of approvals.
** Develop solutions such as ALV report programs for data fetching.
** Consolidation of the entire data in SAP CRM database when the company decided to migrate from SAP to Salesforce.
** Timely interaction with sister tracks, track leads/ managers, for reaching the solution.
** Work on PI Errors, processing and monitoring inbound and outbound queues.
** Individual contributor and great team player.
** Trainings to new joiners and sessions to sister tracks.
** Solved issues which are Business critical.
Project : Automotive Experience (Johnsons Control Inc.)
Technology : SAP ABAP (SAP ABAP Consultant)
Role : Systems Engineer
Duration : February 2011 to December 2011
Description : Johnsons Control Inc. is an American company globally offering products and services to optimize energy and operational efficiencies of building, automotive batteries, electronics and interior systems for automobiles.
Roles & Responsibilities :
** Worked closely with the client and functional team to understand the functionality of the requirement.
** Worked extensively on development of Report Program.
** Coding and testing program modules that meet design specifications.
** Production support and monitoring activities.
Personal Vitae :
** Gender :
** Marital Status : Married
** Date of Birth : 09th August, 1988
** Nationality : Indian
** Passport : Z3873326 valid till 2026
** Current Location : UAE
** Availability : Immediate
Declaration :
I hereby declare that the above furnished details are true to the best of my knowledge.
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