MohitSaini
Address : VPO Mitraon, Najafgarh, New Delhi
Mobile : +919289072682
E-Mail : Mohitsaini711 AT gmail.com
IT Engineer with over 3 +year of Customer Support Engineer experience, both technically focused and customer oriented. I am looking for a career that is both challenging and rewarded
Experience :
Million minds pvt ltd 1 Oct 2016 to Now
(client :-vulcan express pvt ltd)
Job tittle :-IT Executive
Asterminds Enterprise Solutions LTD 11 May 2015 to 30 Sept 2016 (Client -MYNTRA.com)
Job Tittle :System Administrator
Vegatech Network Security Solution PVT. LTD. 7st Feb 2014 to 10 May 2015
Job Title : Customer Support Engineer
Job Responsblities :
** Million Minds Pvt Ltd.(Client –Vulcan xpress pvt ltd.)
** Installing and configuring computer hardware operating systems and applications.
** Monitoring and maintaining computer systems and networks.
** Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
** Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
** Replacing parts as required.
** Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system :
** Supporting the roll-out of new applications.
** Providing remote Support to 35 Delivery centers
** Providing
** Brother 2240D USB printer Configuration and andtroubleshooting of driver software
** HP 1020 USB printer Configuration and andtroubleshooting of driver software
** Zebra GC420T Bar Code Pinter installation configuration and troubleshooting of driver software
** Canon 2200 network machine installation configuration and troubleshooting of driver software
** Arogex 2240 Bar Code Pinter installation configuration and troubleshooting of driver software
** HHD software installation, configuration and troubleshooting.
** Knowledge of Leas line problem troubleshooting.
** Provide Software, Hardware, Network Support and Operating System support to all locations.
** Configuring Microsoft outlook for user and troubleshooting Mail Problem
** Handling of issues related to Desktops and Laptops both Application and hardware support
** Taking care of Tc Room(Network Room) L1 support for patch changing both Telephone Extensions and Lan Connectivity
** Installation of Antivirus like Symantec(or) Norton, Trend Micro Mcafee, Avg, Avast, Bitdefender& Kaspersky & updating the Antivirus
** Working Knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
** Looking after and maintenance of hardware of various brands including Compaq, HP, Dell and IBM..
** Installing and configuring network operating system, hardware devices and drivers.
** Installation of all kind of Software for support of User.
** Install, configure, and maintain network services, equipment and devices.
** Perform troubleshooting for Network Related Issues.
** Documents network problems and resolution for future reference.
** Manage user accounts, permissions, email, anti-virus, anti-spam.
** Perform troubleshooting analysis of the Modems and Routers.
** Knowledge in Hardware Dell desktop OptiPlex 3020 and HP laptop 240G2 and troubleshooting of driver software and application software.
** Knowledge of Leas line problem troubleshooting.
** Provide Software, Hardware, Network Support and Operating System support to all locations.
** Configuring Microsoft outlook for user and troubleshooting Mail Problem
** Handling of issues related to Desktops and Laptops both Application and hardware support
** Taking care of Tc Room(Network Room) L1 support for patch changing both Telephone Extensions and Lan Connectivity
** Installation of Antivirus like Symantec(or) Norton, Trend Micro Mcafee, Avg, Avast, Bitdefender& Kaspersky & updating the Antivirus
Asterminds Enterprise Solutions LTD (Client -MYNTRA.com) :
** Installing and configuring computer hardware operating systems and applications.
** Monitoring and maintaining computer systems and networks.
** Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
** Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
** Replacing parts as required.
** Providing support, including procedural documentation and relevant reports.
** Following diagrams and written instructions to repair a fault or set up a system.
** Supporting the roll-out of new applications.
** Setting up new users' accounts and profiles and dealing with password issues.
** Responding within agreed time limits to call-outs.
** Working continuously on a task until completion.
** Prioritizing and managing many open cases at one time.
** Rapidly establishing a good working relationship with User and other Staff.
** Conducting electrical safety checks on computer and server equipment.
** AD Server, DNS Server and Antivirus Server monitoring.
** DHCP server monitoring and provide the fix ip address as per our fix usable ip lay out.
** Wi-Fi printer 7860DW Configuration and troubleshooting of driver software
** Wi-Fi printer 7659DW Configuration and troubleshooting of driver software
** Brother 2240D USB printer Configuration and andtroubleshooting of driver software
** HP 1020 USB printer Configuration and andtroubleshooting of driver software
** Zebra GC420T Bar Code Pinter installation configuration and troubleshooting of driver software
** Canon 2200 network machine installation configuration and troubleshooting of driver software
** Arogex 2240 Bar Code Pinter installation configuration and troubleshooting of driver software
** HHD software installation, configuration and troubleshooting.
** Knowledge of Fortinet 800c ,Outdoor AP, Indoor AP Wi-Fi set up configuration and managing by fortinet .
** Knowledge in Hardware Dell desktop OptiPlex 3020 and HP laptop 240G2 and troubleshooting of driver software and application software.
** Knowledge of Leas line problem troubleshooting.
** Provide Software, Hardware, Network Support and Operating System support to all locations.
** Configuring Microsoft outlook for user and troubleshooting Mail Problem
** Handling of issues related to Desktops and Laptops both Application and hardware support
** Taking care of Tc Room(Network Room) L1 support for patch changing both Telephone Extensions and Lan Connectivity
** Installation of Antivirus like Symantec(or) Norton, Trend Micro Mcafee, Avg, Avast, Bitdefender& Kaspersky & updating the Antivirus
** Working Knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
** Looking after and maintenance of hardware of various brands including Compaq, HP, Dell and IBM..
** -Installing and configuring network operating system, hardware devices and drivers.
** Installation of all kind of Software for support of User.
** Install, configure, and maintain network services, equipment and devices.
** Perform troubleshooting for Network Related Issues.
** Documents network problems and resolution for future reference.
** Manage user accounts, permissions, email, anti-virus, anti-spam.
** Perform troubleshooting analysis of the Modems and Routers.
** Had been Responsible in monitoring the network performance.
** Provide Call Support for the Customers to Fix the Issue.
** Maintain Weighing Machine EESAR installation configuration and troubleshooting of driver software
** Manage Wireless Connectivity by setting the Channel, SSID and Security.
** Vegatech Network Security SolutionPVT.
LTD.
** Installing and configuring computer hardware operating systems and applications.
** Monitoring and maintaining computer systems and networks.
** Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
** Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
** Replacing parts as required.
** Providing support, including procedural documentation and relevant reports.
** Following diagrams and written instructions to repair a fault or set up a system.
** Supporting the roll-out of new applications.
** Setting up new users' accounts and profiles and dealing with password issues.
** Responding within agreed time limits to call-outs.
** Working continuously on a task until completion.
** Prioritizing and managing many open cases at one time.
** Rapidly establishing a good working relationship with User and other Staff.
** Conducting electrical safety checks on computer and server equipment.
** AD Server, DNS Server and Antivirus Server monitoring.
** DHCP server monitoring and provide the fix ip address as per our fix usable ip lay out.
** Wi-Fi printer 7860DW Configuration and troubleshooting of driver software
** Brother 2240D USB printer Configuration and andtroubleshooting of driver software
** Arogex 2240 Bar Code Pinter installation configuration and troubleshooting of driver software
** HHD software installation, configuration and troubleshooting.
** Knowledge of Fortinet 800c ,Outdoor AP, Indoor AP Wi-Fi set up configuration and managing by fortinet .
** Knowledge in Hardware Dell desktop OptiPlex 3020 and HP laptop 240G2 and troubleshooting of driver software and application software.
** Knowledge of Leas line problem troubleshooting.
** Provide Software, Hardware, Network Support and Operating System support to all locations.
** Configuring Microsoft outlook for user and troubleshooting Mail Problem
** Handling of issues related to Desktops and Laptops both Application and hardware support
** Taking care of Tc Room(Network Room) L1 support for patch changing both Telephone Extensions and Lan Connectivity
** Installation of Antivirus like Symantec(or) Norton, Trend Micro Mcafee, Avg, Avast, Bitdefender& Kaspersky & updating the Antivirus
** Working Knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
** Looking after and maintenance of hardware of various brands including Compaq, HP, Dell and IBM..
** -Installing and configuring network operating system, hardware devices and drivers.
** Installation of all kind of Software for support of User.
** Install, configure, and maintain network services, equipment and devices.
** Perform troubleshooting for Network Related Issues.
** Documents network problems and resolution for future reference.
** Manage user accounts, permissions, email, anti-virus, anti-spam.
** Perform troubleshooting analysis of the Modems and Routers.
** Had been Responsible in monitoring the network performance.
** Provide Call Support for the Customers to Fix the Issue.
** Manage Wireless Connectivity by setting the Channel, SSID and Security.
Educational Qualification :
10th C.B.S.E. 64% 2010
Diploma in Board of 60% 2014
ITESM Technical Education, DELHI
Personal Details :
Father's Name : PawanSaini
Date of Birth : 18-08-1994
Gender : Male
Nationality : Indian
Marital Status : Single
Languages Known : English And Hindi
Declaration :
I do hereby declare that the information furnished above is true to the best of my knowledge
Date :
Place : New Delhi
(MohitSaini)