Professional Objective
To get a better position where combination of professional expertise and acquired technical skills will be used for improving service quality and proficiency, in an enthusiastic and challenging working environment providing ample exposure and healthy career growth.
Professional Experience :
1. Employer : Reliance Tech Services.
Duration : Dec 2007 to till date
Role : Application Team Lead
Environment : SunOS 5.10,
Applications : AFCS (Subex/Azur Fraud Control System) and Subex-Moneta
Other User Support : Interconnect, Mediation
Administrator Responsibility :
1. Application admin maintains and support
2. Core administrations of Unix Operating Systemconfigure and Remote support for servers
3. Automating jobs with cron.
4. File systems management and consistency checks.
5. Maintaining Interconnect Billing Servers.
6. Ensure to provide 99.5% uptime of application for the business.
7. Call login, tracking and closure procedures in accordance of ITSM processes in Remedy.
8. Preparing and sending daily and weekly systems performance reports to concerned business unit.
9. Maintaining Application User Accounts
10. Involving all type of escalation related to application and servers.
11. Monitor application and Server performance.
Application Team Leader : (Jun 2010 to Till Date )
Managing the team of 12 people.
Test the new product and solution.
Assist Analyst with technical and process related issues.
Impart Training or update on new products or issues.
Monitoring and measuring team performance and feedback.
Identify area of improvement based on Analyst performance Scorecard.
Provide constant feedback to Analyst.
Managing the day-to-day operation.
Responsible for team matrix.
Mentor team members.
Performance appraisal.
Take Escalations.
Mentor New Hire.
2. Employer : Anmol Computers ( partner of HP (I) PVT LTD )
Duration : Mar 2007 to Dec 2007
Post : System Administrator
Client : Bank of India
System Admin Responsibilities :
1. Level 1 Support as System Administration
2. Managing & configuration file system in HP-UX 11i.
3. User administration such as creation, deletion, modifying.
4. On Daily basis, System checklist of 19 UNIX servers. (Checking file system utilization, syslog, cron log, sulog, cluster log, event manager.)
5. Analysis and creating reports of all servers.
6. Involving in L2-support activity. Such as scheduling activity, taking approvals.
3. Employer : Anmol Computers ( partner of HP (I) PVT LTD )
Duration : Mar 2005 to Feb. 2007
Post : Antivirus & Desktop Team Lead
Client : Bank of India
Antivirus Admin Responsibilities :
1.
Level 1 Support in Trend Micro Antivirus Administration
2. Managing & configuration of 1000 + Branches and 15000+ Clients from Trend Micro Control Manager
3. Local & Remote Installation of Officescan Server and Officescan Client fromData Centre
4. Configuring Automated & Scheduled Update of Officescan Servers & Clients.
5. Maintaining Scheduled Scan for all Local & Remote Clients
6. Daily Check of Virus Signatures, Pattern files, Damage Cleanup Template & Engine, Scan Engine from Trend Micro Control Manager
7. Trend Micro recommended Patches Installation on TMCM Server.
8. Co-ordination with Trend Micro team for resolution if required.
Desktop Admin Responsibilities :
1. Level 2 Supports in Desktop Administration.
2. Resolving Hardware related problems lodged in HP Open view Service Desk Application.
3. Configuration of existing & new menus in Finacle Core Application at Clients Site.
4. Co-ordination with HP Customer Support to resolve Client Calls within the deadline to meet Service Level Agreement.
Desktop & Antivirus Team Leader :
Managing the team of 10 people.
Monitoring and measuring team performance and feedback.
Managing the day-to-day operation.
Responsible for team matrix.
Mentor team members.
Performance appraisal.
Take Escalations.
Assist Analyst with technical and process related issues.
Impart Training or update on new products or issues.
Mentor New Hire.
Identify area of improvement based on Analyst performance Scorecard.
Provide constant feedback to Analyst.
Test the new product and solution.
4. Employer : Udhay Pvt. Ltd ( service provider for AFL Logistics)
Duration : Aug. 2003 – Feb. 2005
Post : CPC Executive
CPC Executive :
CPC is the Centralised Processing in which data of all over India around 40 Locations is processed and loaded on the Web server thru SCO-Unix. Shipment details and Tracking of shipments can be done by the clients Directly on the web. Responsibilities include merging and processing of Incoming CPC files, putting the data on the web, generate the output file for 40 stations and Dispatch the files thru FTP, UUCP & mail to stations. Co-ordinate with stations for Shipment tracking. Generating monthly MIS Reports, CPC performance measurement reports in ACCESS 2000.
MIS Data maintenance application in ACCESS 2000 for generation of Various reports for finding Revenue, Customer wise details, Location wise details.
Certification :
HP-UNIX System Administrator (HP 0-091) Certified With 80 %
IT Service Management – ITIL Foundation Certified With 100 %
Educational Details :
1. Diploma in Computer Technology in NIIT at Ghatkopar Center, Mumbai.
2. T.Y.B.Com