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Collection Backend Executive Resume Sample, Experience : 10 years

Pratap Prasad
Address : -H.No :- 744, Urban Estate Phase I , Jalandhar (Punjab) 144022
Contact No : +91-9888445151
E-Mail : - bhanunet2 AT gmail.com

Present work : Collection Backend Executive in Idea Cellular Ltd.
Last work : Backend Supervisor in Doc2info Panchkula
Total Experience : 10 Years
Present Location : Jalandhar (Punjab)

Objective  :
To stay in professional world with strong determination & Enthusiasm. Believe in complete devotion with my sincere efforts.

Career Highlights :
** Collection Backend Executive in Idea Cellular Ltd.Jalandhar.
** Backend Supervisor in Doc2info (Idea CPV Agency ) Panchkula- July 2015 to Mar 2016
** Activation officer in Idea Zonal office – Ladowali road Jalandhar – Feb-2013 to Jun 2015
** Sr. CSA in FIRST SOURCESOLUTIONS LTD, Jalandhar .2012
** MIS in Shanti Enterprises Aircel DCP Point, Gorakhpur , Feb 2010 to June 2011
** Aircel Network Mapping Working , LUT Zone , Gorakhpur –Jan 2010 to Dec 2010
** Matrix Processing House in telecom (Backend services) and Team handling Gorakhpur – Mar 2009 to Dec 2010.
** Airtel Job In Tilak Nagar , Delhi – June 2008 to Dec 2008
** Vodafone Postpaid Job In Siddhartha Communication, Gorakhpur – May 2007 to Feb 2008

Daily Activity in Current Company  :
1. Unpaid cases and Collection Performance.
A.Daily Agency Collection Performance.
B.Daily Bad Debt Collection Performance.
C.Update Daily Retention MIS .
2. Retention Allocation Data
3. UPC Generation Allocation Data Send to My Idea.
4. MNP Remarks capture
5. Voluntary Churn MIS
6. Loyality CHURN MIS
7. Agency Allocation -Bad Debt Data / Re-allocation
8. VTM Submission & VTM Disconnection Allocation
9. VTM Customer Visit
10. VTM Remarks capture
11. VTM Numbers Activation
12. VTM Documents Collection
13. Posting, Cheque Bouncing And Invalid cheque Data
14. PD Payment Compile & send to HO for posting
15. Pending PD Payment posting Mail send to Channel
16. Payment Posting Remarks Sent To HO
17. NEFT Payment Posting
18. Cheque Payment Posting
19. Bills Details Mail send Channel
20. DNO –Unbarring
21. Settlement Waiver PD Accounts
22. Bill Summery send to accounts
23. Number Barring/Unbarring
24. Cheque Payment Rectification
25. Cash Payment Rectification
26. Plan /Pack Change – Downgrade
27. Retention plan /pack activation
28. Waiver mail Compile / TAS
29. Service Activation - ISD+Call Conference Service Activation
30. Disconnection Dispute
31. Unbarring Exclusion
32. SIM Change

33. Walk in customer Query :-
A. VTM Disconnection Query
B. VAS /GPRS Query
C. Wrong Charges Query
D. Wrong Payment Posting Query
E. Over bill Query
F. Legal Agency team :- Payment Query
G. MI escalated customers-Dispute
H. MICO- Unavailable Customers -Dispute

34 Calls received form MI End average a day Query : 150-200 Calls.
A.


Barring / Unbarring -Dispute
B. VAS Charge-Dispute
C. GPRS Charges -Dispute
D. Waiver –Dispute
E. Over billing-Dispute
F. Cheque Posting –Dispute

Skills Also know  :
** Team Management
** Service Delivery
** VAS
** Customer Retention
** Customer Service
** Wireless / Data
** Mobile Devices
** Telecommunications
** Business Development
** MIS
** BPO
** GPRS
** Postpaid & Pre-sales

ACADEMIC CREDENTIALS  :
** High School Examination :. Completed with Science stream from U.P.Board in 2005.
** Intermediate Examination : Completed with Bio stream from U.P.Board in 2007.
** Bachelor Degree : B.A with Art from DDU Gorakhpur University in 2011.

Technical Skill Set :
Office Operating Software :-
MS-Dos and Operating Windows.
MS-Office : - Ms- Word, Ms- Excel, Ms-Access, Tally 5.4, 7.2 in 2008.

Collections Representative :
** Research regarding unsettled account balance that is completely or partially unpaid
** Ensure follow up by mail and phone to customers on felonious payments
** Investigate customer’s accounts and documents methodically
** Punch all information about collection action of account into billing system
** Resolve inconsistencies and prepare adjustments
** Coordinate collection agency communication
** Answer customer inquiries about account status
** Evaluate claims denied for payment and poorly paid claims
** Verify payment information adjustments to manager
** Maintained well-standing of customer accounts
** Initiated all collection activities (telephonic calls, letters and emails)
** Analyzed accounts receivable information to settle on priority
** Produced standard aging reports
** Analyzed receivables information from aging report
** Monitored and collected on historical due amounts
** Took incoming calls from customers and answered questions regarding their account.
** Negotiated and documented collection communications with the customer.
** Removed accounts that were paid in full from COD status on a daily basis.
** Maintained effective work related communications with all team members.
** Monitored collection of Bad debt and in some cases terminated records

SPECIAL SKILLS  :
** Good Communication and customer service skills
** Outstanding skills in relationship building
** Extremely motivated and flexible team contributor
** Proven record of efficiency and continuous development
** Flexible regarding work schedule – overtime, night and weekends

PERSONAL PROFILE  :
Address : H.No. 76,Bajahi PO- Nichalaul , Dist- Maharajganj (U.P) 273304
Father Name : Mr.Chhedi Prasad
Date of Birth : 1st August 1989
Language : Hindi & English
Hobbies : YouTube Video Posting & Learn about new technologies

Date : 20/Jan/2017
Place :(Jalandhar) (Pratap Prasad)