Biodata |
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| Name of the Candidate | : | [Private] |
| Name of the Post Applied | : | Team Lead |
| Job related skills / software | : | Inbound & outbound Voice process, Maintaining database for MIS [Managerial informative system], Responsible for achieving targets given by supervisor, |
| Category | : | BPO Call Center, Back Office |
| Sub Category | : | Team Leader / Subject Matter Expert |
| Years of Experience | : | 8 years |
| State | : | Telangana |
| Gender | : | Female |
| Salary Expected per Month(Rs) | : | 30,000 to 40,000 |
| Highest Qualification attained | : | B.Com. : Bachelor of Commerce |
| Major / Specialization | : | Commerce |
| Email Id | : | [Private] |
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| Are you looking for job now? | : | Yes |
| Can the recruiter contact you? | : | No |
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Resume Format / CV Sample Template / Example / Model : |
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Resume :
Radhika Sathish
Mail to : radhikasathish AT gmail.com
Objective :
Dedication and Commitment towards the given assignment, exploring things involving various processes, learning and sharing the ideas to contribute a healthy work atmosphere.
Working Experience :
Worked in Magus Customer Dialog Pvt. Ltd., (BPO handling call Center projects for leading mobile Operators in India) since Aug. 2002. till Nov 2005
Designation : Team Leader for Airtel Prepaid Inbound Call center
Responsibilities :
** Responsible for achieving all the KPIs as per Client’s Requirement,
** Client co-ordination for all escalation process
** Achieving the Quality benchmarks as per the CSMM standards,
** Active member of Customer Voice Team which plays a vital role in suggesting the client to enhance the new product based on Customer’s suggestion.
** Responsible for Team Handling and its performance.
Achievement :
Awarded as the best Team Leader for the year 2004
Working Experience :
Worked in Citi Group Gobal Service., (BPO ) Out bound Call Center Handling Citi bank project) Aug. 1st 2006 till Apr 2008
Designation : Team Leader (Collections – Credit Cards)
Responsibilities :
** Maintaining database for MIS [Managerial informative system]
** Responsible for achieving targets given by supervisor,
** Achieving the Quality benchmarks as per the CSMM standards,
** Understanding the customers dispute and escalating to supervisor.
** Organising field visit for field executives (as per customer’s request).
Achievement :
Awards as Leading light in the month of January 2007
Awards as Leading light for the second time in the month of August 2007
Academic Qualification :
** Higher Secondary school (King’s Matriculation school – March 1999)
** B.com (Madras University –2003 - 2006)
Technical Qualification :
** Exposure to Computers - M.S.
DOS, Windows 2000, MS Office
** Typewriting - English Higher
Personal Profile :
Husband’s Name : S. Sathish Kumar
Date of Birth : 11th October 1980.
Nationality : Indian.
Marital Status : Married.
Linguistic skill :
Languages known to speak, read & write : Tamil, English, Hindi and Telugu
Interest & Hobbies : Chatting with Friends, Reading books, etc.,
Yours truly,
RADHIKA SATHISH
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