Resume
Date of Birth : 08/05/1988
Professional Synopsis :
** Over 3 years of extensive experience in knowledge maintenance, training & mentoring of new team members, client management, doing quality check for the entire team
** Self-motivated, team player and organised to keep pace with the fast changing environment
** Currently designated as Team Leader (Operations) at AEGIS BPO Ltd, Pune
** Expertise in Managing teams, Process Training, interacting with clients from diverse cultures and efficient at consistently achieving SLA targets keeping customer satisfaction as the primary objective.
** Honor of receiving various awards & recognitions based on Commendable Performance.
** Top Team Leader with Excellent Ranking.
Organizational Experience :
Operations Management :
AEGIS Limited (Pune Commerzone building,Yerwada )
1 Jan 2012 – 31 Oct 2012 : Senior Executive - Operation
AEGIS Limited (Pune Commerzone building,Yerwada )
1 Nov – June 2013 : As a Team Leader Operations (Process Name "Tikona" - Its An Internet Broadband Company)
This process its a mixture of all type of field its contains with 3 activities as mention below :-
1) Inbound :- In which customer call to customer care ,to enquiry about a new internet connection.
2) Outbound :- In which we use to make out call to the customer , and if the customer is interested then we convince him to buy the connection and collect all his details.
3) Backend :- In backend we used to creat customer's account to get this connection to his premises.
So i assured you that any of these process i can prove myself perfect
AEGIS BPO LTD :
AEGIS Bpo Solutions Private Limited is a l business process outsourcing company. Company offer a wide range of outsourcing and business solutions.
Company success depends on the delivery of many critical, time-sensitive services to our clients. You will experience your requirements being met on time, within budget and with high quality; greater efficiency and responsiveness to your business.
AEGIS BPO :
Leading Bpo Company in Domestic Processes Like Idea, Aircel , Reliance, Max ect. I was in Tikona Process, During those days my focus area is Quality of Team, Attrition and Shrinkage of my Team. I was 1st rank holder Team Leader ( in rating according to performance ) in whole Spanco in all the processes.
Roles and Responsibilities :
** Preparing reports with a view to monitor the performance & efficiency of team members, ensuring compliance with pre-set quality parameters so that the business can achieve the key metrics
** Have been promoting knowledge sharing through the organization's operational business processes and systems
** Have been compiling content usage reports related to the knowledge portal
Achievements :
** Got 5 times Client Incentive ( which is only given to the top performer on the floor).
** 6 Quarterly Appreciation awards from client side
** Provide training for new team members
** Top Team Leader in Ranking in "Tikona" in "April" month and got the RNR from Client Side.
Workshops attended :
** Interpersonal Skills
** Conference Call Essentials
** Time Management
** Conflict Management
** Presentation Skills
** Business Etiquettes
** Effective Business Communications
Academic Credentials :
TY.Bcom :Apearing from pune university
Intermediate :Done 12th with 50% from maharashtra board
High School :Done 10th with 61% from maharashtra board
Languages Known :English,Marathi and Hindi,
Nationality :Indian
DATE :