A dedicated and experienced team player with excellent communication, IT and leadership skills. A positive team player who takes pride in delivering the best customer service possible, looking to work in a challenging and rewarding environment. Completed IATA levels 1&2, Galileo CRS stage 1&2.
Career History :
ALWAYS HOTEL RIVERVIEW – Ahmedabad OCT 2011-FEB 2012 :
( Landmark Group of Hotels & Suites – Dubai, Jeddah, Ajman, Bahrain )
DESIGNATION : FRONT OFFICE MANAGER
Contract for 4 months for smooth opening of the new property.
Managing the Front Office for smooth operation of the Hotel.
Ensure good co-ordination with all other departments.
Keeping a track of online booking engine reservations/amendments/cancellations.
Visiting Corporate clients for the business development of the Hotel.
SERVISAIR London Heathrow
JUN2009-AUG2009 – AIR INDIA AUG 2009-FEB2011 QATAR AIRWAYS :
DESIGNATION : CUSTOMER SERVICE AGENT AIR INDIA & QATAR AIRWAYS
Check in passengers for their desired flights with their specified baggage allowance.
Escorting UM and YP if any, and assisting at immigration while meeting flight.
Dealing with misconnections and making arrangements for the transit passengers till their respective terminals for their onward flight connections.
Computer Reservation System training to the new staff.
Boarding passengers onto the flight.
Meeting the flight coming in and dealing with passengers’ enquiries.
IMPERIAL LONDON HOTELS PVT LTD.(Estd 1837) MAY 2007 APR 2008 :
PRESIDENT HOTEL Russell Square, London. JUL 2008 – JUN 2009
DESIGNATION : FRONT DESK SUPERVISOR/RESERVATIONIST/BANKING
Front Desk Supervisor
Ensuring good teamwork
Managing the telephone system and dealing with queries when appropriate
Greeting guests at the hotel in a friendly and professional manner
Inputting reservations in the system.
Making amendments & cancellations as required.
Handling banking of day to day sales & ledgers.
NEW MAHARAJA TRAVELS PVT. LTD. Bombay NOV 2005 – AUG 2006 :
DESIGNATION : TRAVEL EXECUTIVE
Responsibilities :
Front Desk Receptionist
Ensuring good teamwork
elping to organising Tailor-made packages for clients.
Made airline reservations with Thomas Cook India, for clients.
Arranged hiring of cars for tourists.
FIVE STAR SHIPPING COMPANY PVT.
LTD., BOMBAY JAN 2003 – OCT 2005 :
DESIGNATION : QUARTER MASTER.
Certificate of Fire Prevention and Fire Fighting.
Certificate of Elementary First aid.
Certificate of Personal Survival Techniques.
Certificate of Personal Safety and Social Responsibilities
Certificate of Dangerous Cargo.
Certificate of Navigational Watch keeping.
Responsibilities :
Navigating and steering a ship.
Keep Lookout on the passing ships to avoid collisions.
Dry Dock experience in Dubai and Singapore
Plotting GPS positions on the navigational charts.
NEW MAHARAJA TRAVELS PVT. LTD. JAN 2001 – OCT 2002 :
DESIGNATION : TRAVEL EXECUTIVE
Responsibilities :
Front Desk Receptionist
Ensuring good teamwork
elping to organising Tailor-made packages for customers
Made airline reservations with Thomas Cook India, (Mhape) for Guests
Employee of the Year Certificate awarded in Oct 2001 for highest sales.
Visited Japan several times in connection with car exports.
NIHON STAR PVT LTD. NIIGATA JAPAN. 1998 to 2001
Designation : Showroom Manager:
Responsibilities :
Evaluating and negotiating selling prices and delivering cars to customers
Education :
2006-2008 Post Graduate Diploma in Travel and Tourism Hammersmith and West London College
IATA levels 1&2 – Virgin Atlantic Air Fares and Ticketing Level 1 and 2, Galileo stage 1 and 2, UK Travel and Tourism Industry, Customer Care and Quality Systems, Human Resource Management in the Travel and Tourism Industry National Institute Of Information Technology. (India)
DNIIT – Diploma in Computers – Microsoft Office – Passed.
College 1995 – 1998 N.G.Bedekar College of Commerce and Arts – Bombay University. Passed Higher Secondary Certificate Examination (HSC).
School (India) 1983 – 1995 S.T. John the Baptist High School, Thane, Mumbai. Successfully passed with 70% marks
IELTS :
Successfully passed IELTS examination with an overall 7 Band Score.
Listening : 7.0, Reading: 7.0, Writing: 7.0, Speaking: 7.0
Interests :
Hobbies include swimming, listening to music, researching on the internet.
Driving Cars, visiting new places and finding out the lifestyles of the local people by interacting with them, learning new languages.