Biodata |
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| Name of the Candidate | : | [Private] |
| Name of the Post Applied | : | Quality Analyst |
| Job related skills / software | : | Capable of handling projects and providing good quality work to end user |
| Category | : | BPO Call Center, Back Office |
| Sub Category | : | Quality Analyst |
| Years of Experience | : | 5 years |
| State | : | Uttar Pradesh |
| Gender | : | Male |
| Salary Expected per Month(Rs) | : | 25,000 to 30000 |
| Highest Qualification attained | : | B.A. / BA : Bachelor of Arts |
| Major / Specialization | : | Arts |
| Email Id | : | [Private] |
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| Are you looking for job now? | : | Yes |
| Can the recruiter contact you? | : | Yes |
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Kushal Deep Tiwari
Ph no : 91-9582248173/ 9958264504
E-mail : Kushald3 AT gmail.com
Professional Objective :
I want to work in an organization, where I can make best use of my creativity and skills and enhance them in a professional environment and to secure a promising position that offers both a challenge and a good opportunity for growth.
Key Achievements :
1) Worked in BPO to improve communication, have urge to learn more.
2) Received excellent feedback for quality and accuracy of content.
Work Experience :
** Almost Five years of experience in Outbound Voice Process
** Creating New ideas to improve the communication skills and also improve the convincing skills.
** Co-coordinating with the seniors to get the high target, with the new ideas.
Organisation :
Working as Quality Analyst in Cardekho.com june 2015 to Till Date.
Profile : Quality Analyst
Job Responsibility :
** Monitoring outbound calls.
** Sharing proper feedback with agents along with his Team Leader.
** Sharing quality dashboard with senior’s and Team leader (Weak/Month).
** Arrange quality session for representative which helps to improve communication skills.
** Prepare every weak/month TNA for training team.
Organisation :
Working as Team Leader in Orien Sarve May 2014 to April 2015
Profile : Team Leader
Job Responsibility :
** Manage Sales team
** Sharing proper feedback with agents along with his QA.
** Arrange quality session for representative which helps to improve communication skills.
** Prepare every weak/month TNA for training team.
** Mostly month over archive target.
Organisation :
Working as Sr.
Business Developer Executive in Infocom Network Ltd. August 2013 to April 2014.
Profile : Sr. Business Developer Executive
Organisation :
Working as Floor Supporterin I.B.S (Interactive Business Solution) Company June 2011 to May 2013.
Profile : Asst.Team Leader
Education :
** Completed Graphic-Designing course from Brain ware Institute (South Ext.).
** Completed Multimedia & Hardware Networking course from Brain ware Institute (South Ext.).
** Completed 3D Animation course from Brain ware Institute (South Ext.).
** Completed Soft Skill course from Brain ware Institute (South Ext.).
** Graduation Last Year Pursuing from Delhi University.
Strength :
** Capable of handling projects and providing good quality work to end user
** Customer Satisfaction and audience oriented
Personal Details :
Father’s Name : Mr. Ram Abhilash Tiwari
Date of Birth : 12th Feb, 1991
Marital Status : Single
Nationality : Indian
Languages known : English, Hindi
Permanent Address : H.No.61,Mohammad Pur vill. R.K.Puram New Delhi 110066
Interests & Hobbies :
1. Dancing
2. Acting
3. Driving
4. Travelling
5. Hangout with friends
6. Listening Motivational Music.
Date :
Place : Delhi
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