Site / Construction >> Operation Engineer / Operations Manager 
Operation Manager Resume Sample, Experience : 7 years

CURRICULUM VITAE :
HARI OM TOMAR
B 2 – 98 NEHRU VIHAR
DELHI 94

Ph. No. : (M) 9582093540 , 9599282732
E-mail id : omtomartomar AT yahoo.com

OBJECTIVE :-
To be able to excel at my work with best efforts in achieving the organization goals through abilities based on continuous learning and to be able to grow with progressive organization.

EDUCATIONAL QUALIFICATION :-
B.B.A GHNB KIHMCT(Dehradun)
12th C.B.S.E J P Public School( Baraut)
10th C.B.S.E. J P Public School( Baraut)

PROFESSIONAL QUALIFICATION :
** Degree in Hotel & Hospitality Management from KIHCMCT Dehradun
** 6 month industrial training with Radisson plaza Udaipur
** Basic knowledge of computer ,Software like- flight speed,protel, opera.

WORK EXPERIENCE :
Working with Reliance Digital as a Home Delivery Coordinator for Delhi Region

Key Responsible Area :
1. Handling the Entire Outbond Responsibility of home delivery .
2. Check Day to DayReports forward to authority .
3. Do planning for transportation dispatch gave approval for assigning trip .
4. Handling all customer complaint from different ends .
5. Responsible for closing and opening day schedule for the operation .
6. Responsible for giving SAP training to the staff .
7. Resposible of handling a team of around 15 members .

Worked with Wave Cinema Noida as a Duty Manager) :
Key Responsible areas :
** Handling the entire operation.
** Handling Guest request &complaints .
** Taking care of Advance booking , rescheduling, of the tickets etc.Handling Guest requests & complaints .
** Taking care of all operational requirements of employees.
** Sets the Sales targets and check inventory stocks of raw materials .
** Team Managem.
** Making weekly/monthly reports of Sales and consumptions.
** To entertain employees allocations such as their shifts/wk-off preferences/leaves Breafing on daily basis etc.
** Give training to the staff on monthly basis .Making roster as per the Requirement .
** Handle team meetings on weekly/monthly .Take care of satisfaction and try to solve their various types of challenges, hurdles related to operations/employee dissatisfaction and also try to retain them in the operations to avoid mess.
** Mark attendance on daily basis make reports and send it to managers at the end of the
** Worked with kingdom of dreams as a Shift Manager .( AUG 2012 TO AUG 2013)

Key Responsible areas :
** Handling a Guest request & complaints employees.
** Taking care of Advance Booking , rescheduling, of the tickets etc.
** Handling escalations of the guest.
** Fulfill operations need.
** Making weekly/monthly reports of Bookings/escalations
** Handle team of subordinates and work for Satisfaction and try to solve their various types of challenges, hurdles related to operations/employee dissatisfaction and also try to retain them in the operations to avoid mess.

Worked with Spice jet ltd as a Senoir executive ( 2 Years) :
Airport.


(Nov 2010 – Nov2012 )

Key Responsible areas :
** Dealing with passengers face to face.
** Taking care of SPICE JET reservations/making booking/rebooking/charging payments etc.
** To issue boarding pass for the passengers at counters.
** To check the weight of their check-in and hand luggage and also charge extra charges if the luggage is excess as per airlines requirement.
** Taking care of boarding gate/check boarding of the passengers before going to the flight.
** Taking care of BMA (baggage make-up area) maintain their baggage according to the flight or earliest departure.
** Handling passengers at the RAMP area while de-boarding and boarding of the passengers.
** Watch over Arrivals, look after passenger’s luggage.
** Making reports of mishandled and lost luggage.

Worked for 12 months with LemonTree Hotels a Customer Service Associate :
Key Responsible areas :
** Making reservations for guest etc.
** Entertain Front office operations such as checkin , checkouts .
** To listen their problems/quarries and escalate it to our managers.
** Make them aware about Property and services.

Achievements :
** Got a Training of Dangerous goods regulations (initial) for passenger handling (approved by DGCA_India).
** Participated in aviation security awareness programme at spicejetoffice arranged by Bureau of Civil Aviation Security.
** Participated in Customer Service Enhancement Programme at IGI airport (Palam).

INTEREST :
** Interacting with People
** Playing Cricket

LANGUAGES KNOWN :
English
Hindi

PERSONAL DETAILS :
Father’s Name : M r.SubhashTomar
Mother’s Name : Mrs. MitleshTomar
Date of Birth : 10/11/1986
Nationality : Indian
Marital Status : Unmarried
Height : 178cms

I certify that information provided above is true in the best of my knowledge.

Date :
Place : HARI OM TOMAR