BPO Call Center, Back Office >> BPO / Back Office / Call Center Executive 
Back Office Process Executive Resume Sample, Experience : 8 years

Alok Gupta
Plot No. 69,
Brij Vihar Colony,
Nishatpura(East),
Berasia Road
Bhopal(M.P)

Career Objective  :
Seeking a Position as a Bank Teller in a well established organization.A Bank teller position in a Company that recognizes hard work and enthusiasm as key to excellent job performance

Key Skills And Competencies  :
** Banking
** Familiar with all bank products and services.
** Maintaining confidentiality when handling customer requests and transactions.
** Ability to create rapport with customers.

Personal  :
** Ability to work quickly and accurately.
** Analyzing information and making decisions.
** Excellent verbal and written communication.
** A team player and work well with others.

Education Qualification  :
T.Y.B.com 2003 JiwajiUniversity Second Class
HSC 2000 M.P. Board First Class
SSC 1997 M.P. Board Third Class

Technical Expertise  :
** Operating System
** Ms-Office & Internet

Additional Qualification  :
Diploma in Computer ApplicationDCA (2005-2006)

Professional Qualification  :
Organization  : Indusind Bank Ltd. Sehore Branch
Duration  : Dec 2014 -- Till Date
Department  : Branch Banking Operation
Designation  : Teller (Cash & Remmitence)

Job Profile  :
** Cash Handling & Remittence in Branch.Maintain contact with clients regarding
** Cash and checking services, Handle deposits, withdrawals, make demand drafts Cross-sell bank products and services,Transfer funds and accept loan payments, Perform data entry services regarding clients accounts and transactions.

Organization  : Axis Securities Ltd, Bhopal
Duration  : Sep 2013 – Dec-2014
Department  : Retail Assets Centre
Designation  : Senior Executive Operations

Job Profile  :
** Responsible for Disbursal of Personal Loan,Auto Loan, Tractor Loan,Commercial Vehicle,Commercial Equipent, scrutiny of files and dockets, and Intial Punching Home Loan them into the system.
** Maintaining various types of mis on daily basis and dispatching of files to H.O.


on daily basis also have good knowledge of Customer Servicing and resolving their queries.

Organization  : Axis Securities Ltd, Bhopal
Duration  : Aug 2012 - April-2013
Department  : Credit Card Department
Designation  : Senior Executive Operations

Job Profile  :
** Resolving customer’s queries pertaining to their policies.
** Maintaining MIS, Handling online queries and complaints of the customers or
** Provide them solution Co- ordinating with end users and backend.

Organization  : Edelweiss Financial Advisors Ltd, Bhopal
Duration  : Jan 2012 – July 2012
Department  : Commodity Trading
Designation  : Dealer (Customer-Trades Handling)
Job Profile  : Commodities Selling & Back Office.

Organization  : Shreeji Investment ( Sub-broker, Angel Broking )
Duration  : June 2006 – Dec 2011
Department  : Commodity Trading
Designation  : Dealer (Customer-Trades Handling)
Job Profile  : Commodity Selling & Back Office.

Personal Details :
** Fathers Name  : J. D. Gupta
** Date of Birth  : 15 May 1980
** Nationality  : Indian
** Sex  : Male
** Marital Status  : Married

DECLARATION  :
(I hereby confirm that the information furnished above is correct to the best of my knowledge)

Place  : Bhopal
Date  :

(Alok Gupta)