BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
Subject Matter Expert Resume Sample, Experience : 7 years

OBJECTIVE :
Maximize my team leading experience in a challenging environment, guiding by example and utilizing vast experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.

EXPERIENCE SUMMARY  : 7.5 years

Feb 2008 to till date :
WIPRO BPO Ltd. as Subject Matter Expert
7.5 yrs

KEY SKILLS AND COMPETENCIES  :
** Proven ability to manage through others.
** Strong decision making and problem solving skills.
** Able to motivate and lead others in a team environment.
** An ability to build rapport and trust quickly with work colleagues.
** Able to prioritise tasks and workloads in order of importance.
** Track record of delivering results with deadlines.
** Good Knowledge in Microsoft Excel, Outlook and other office tools.
** Fundamental knowledge about computer operations.

WORK EXPERIENCE :
Current Employer  : Wipro BPO Ltd.
Period  : Feb 2008 to till date.
Role  : Subject Matter Expert (SME) -Health Insurance

Duties & Responsibilities  :
** Mentoring and training up junior and new associates.
** Monitoring & reporting on standards & performance targets.
** Arranging & chairing weekly team meetings, focusing on targets & achievements.
** Impleme


nting new initiatives.
** Praise team members and creates a positive working environment.
** Providing prompt and accurate information on individual performance to seniors.
** Provided training to the new hires.
** Prepared cheat sheets to help process faster and reduce the errors on quality piece.
** Preparing daily workloads for staff & co-coordinating the daily allocation of work.
** Motivating the team to achieve high standards and targets.
** Handling new client enquiries and acting as the face of the business.
** Dealing with and resolving problems and issues which arise.

Overall Achievements  :
** Honored “Certificate of Excellence” for consistent stack toper
** Awarded for innovations & excellence in workplace
** Created a process flow chart explaining the Daily routine of the process.
** PMS Rating G5 P5
** Participate in Special Quality Project with Managers

EDUCATIONAL QUALIFICATION :
Graduate from Amravati University
Post –Graduate in Commerce

PERSONAL PROFILE :
Nationality  : Indian
Date of Birth  : 10th September 1981
Languages known  : English, Hindi, & Marathi
Current Address  : C-102, Shanti Sagar, Lodha Heaven,
Nilaje, Dombivali (E),
Dombivali -421204
Email Address  : sawaledhananjay AT gmail.com
Contact No.  : 9004480110

Dhananjay Namdev Sawale