Resume :
Can be headhunted for assignments in Service Operations / Customer Care Operations /Dealer network with a growth oriented organization. (Maintenance & Service).
Professional Abridgement :
A dynamic professional with 10 years of experience in Operations encompassing Maintenance, Service Management ,Manpower Management and Service Dealer Networking Management.
Currently working at Mahindra & Mahindra Ltd- Auto sector at Asansol as a service master.
Worked at 'Lucas Indian Services Ltd 'as a Jr. Service Engineer at Bhubaneswar in Orissa, its auto electrical components based company.
Worked at 'Interkrafts' (Dealer for Mercedes Benz passenger car), Kolkata as Warranty in charge and Spare Parts Executive.
A keen strategist and planner with skills in conceptualizing and effecting process initiatives to enhance plant efficiency and productivity.
Apt in maintaining various equipments to ensure smooth functioning of operations.
An effective communicator with relationship management skills with ability to relate to people at any level of business.
Organisational Scan :
Jul'03 -Aug'05 Yamaha Main Dealer (National Motor), Siliguri Resident Service Engineer
Sep'05 - May'06 French Motor Car Company Ltd. Kolkata , Junior Sales Officer in L.C.V Dept.
Jun'06 - Feb'07 Samantra Engg. Krishananagar, Workshop Supervisor .
Mar'07 - Aug'08 Eicher Motor Ltd Main Dealer, Kolkata Floor & Warranty In charge (Aradhana Distributors Pvt Ltd),
Aug'08 - Mar 2009 Mercedes Benz Passenger Car Dealer Warranty & Parts Executive. (Interkrafts), Kolkata
Mar'09 – July’12 (Lucas Indian Services Ltd.) Auto Electrical parts & unit manufacture, electrical components based company, working as a Jr. Service Engineer.
Aug’12 to Till date (Mahindra &Mahindra), as a service master auto sector, Asansol.
Key Result Areas :
Customer Care : Assessing customer feedback, Handling complaints relating to service, warranty and quality standards. Installing company's products at the customers' end. Collecting & collating data on repeat jobs/ other specific complaints & discuss the same with the manufacturing team for counter measures.
Finalizing annual maintenance contracts with the clients and making regular visits at their end for handling their grievances.. Interacting with customers for solving their technical problems.
Service Operations : Handle overall operations at the service workshop. Streamlining the service systems and develop new systems for enhancing efficiency. Conducting training programmers to enhance operational efficiencies of workforce, focusing on technical & customer care aspect. Maintaining a proper inventory of spare for smooth execution of service operations. Conducting pre-delivery tests for vehicles to ensure defective vehicles do not reach the customers. Identifying areas of improvement in dealer BP (Body & Paint) shop Management for better productivity and enhanced technician efficiency. 7. Providing solutions in automobile crash repair in terms of new technology and repairs methods on Mono cock and Frame design vehicles
People Management : Actively involved in people management for the organization. Coordinating activities for the identification of training needs of employees for upgrading their technical and soft skills.
Major Accomplishments : Dealing With Hindustan Motor Vehicles Works.
Undergone Resident Services Engineer Training All India on 05 - 09-2005 To 28-09-2005 from Yamaha Motor India (Pvt) Ltd.
Basic Pro gramme for Work Manager Training on 26-11-2007 To 01-12.-2007 From Eicher Motors Ltd.
Electrical Training Pro gramme on 14-04-2008 To 15-04-2008 From Eicher Motors ltd.
Basic Pro-gramme for Jr. Service Engineer Training on 01-02-2011 To 15-02.-2011 From Lucas Indian Service Ltd.
Scholastics :
Passed Madhyamick.10th (W.B.S.C.E) in the year of 1995.
Passed H.S, Science, 12th (W.B.S.S.C.E) in the year of 1998.
D.A.E-Diploma in Automobile Engineering (W.B.S.C.T.E) Scored -75.3 % (distinction) 2001.
Personal Snippets :
Date of Birth : 26th August, 1977
Languages Known : Bengali, English, Hindi & Oriya.
DECLARATION :
I hereby declare that the above statement is true to the best of my knowledge & belief.
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