Biodata |
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| Name of the Candidate | : | [Private] |
| Name of the Post Applied | : | Telecaller |
| Job related skills / software | : | Training and managing both the procurement of quality leads through outbound predictive dialing, managed lists, continuous inbound calls, Managing entire confirmation staff to support upwards. |
| Category | : | BPO Call Center, Back Office |
| Sub Category | : | Technical Support Executive |
| Years of Experience | : | 2 years |
| State | : | Madhya Pradesh |
| Gender | : | Female |
| Salary Expected per Month(Rs) | : | 25,000 to 30000 |
| Highest Qualification attained | : | B.E. / BE : Bachelor of Engineering |
| Major / Specialization | : | Computer Science |
| Email Id | : | [Private] |
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| Are you looking for job now? | : | Yes |
| Can the recruiter contact you? | : | Yes |
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Resume Format / CV Sample Template / Example / Model : |
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Deepika Patel
Email id : deepika.lashkan AT gmail.com
Objective:
Seeking to join a Call Center where I can utilize my sales and management expertise to lead profit and productivity to the highest levels.
Professional Skills:
** Outbound and inbound programs.
** Excel at lead source generation.
** Excel at “getting job done”.
** Flexible in all phases of the call center.
** Rebuttal training for all programs.
Skill Sets:
** Excellent interpersonal skills
** Excellent communication skills
** Convincing ability
** Good command over English
Professional Experience:
** Child Computer Coding as Technical Executive from 2018 to 2019
** The Growing India Foundation as Technical Executive from 2020 to 2022
Key Responsibilities Handled:
** Training and managing both the procurement of quality leads through outbound predictive dialing, managed lists, continuous inbound calls.
** Managing entire confirmation staff to support upwards.
** Monitoring live calls and submitted leads.
** Responsible for producing all disposition reports, all call center usage reports, all agent productivity reports.
** Responsible for producing all kinds of reports including Disposition reports, usage reports, agent productivity reports and disciplinary write-ups and retraining.
** Monitoring quality
and quantity of lead acquisition process.
** Responsible for direct marketing.
** Day to day involvement with Sales Manager and increased sales staff.
** Responsible for lead generation.
** Responsible for outbound canvassing crew for lead generation.
** Responsible for representing some of the largest brand names.
** Created all dialing campaigns for different developers.
** Currently working with five developers and fifty different destinations.
** Trained employees to cross sell not only different developers, but different offers as well.
** Utilizing time zone differences to further increase production.
** Created Employee Guidelines Operations Manual.
** Directed the Call Center for all the outbound telemarketing.
** Conducting meetings to set daily, weekly and monthly goals.
** Conducted one on ones with all levels of staff and followed-up with necessary disciplinary procedures.
** Responsibilities include job placement through newspapers and fairs.
** Training of all supervisors through goal orientation and motivation.
** Supervised and motivated managers of Inbound Call Center.
Education:
** MSC in computer science from Maharishi Mahesh Yogi Vedic Vishwavidyalaya with 68%
** BE in computer science from Rajiv Gandhi Proudyogiki Vishwavidyalaya with 76.6%
** Higher Secondary School from Kolping Convent Higher Secondary School with 72%
Personal Details:
DOB : 15/11/1990
Languages known : English, Hindi
Date:
Place:
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Notes |
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