Sweta Singh
E-Mail : ssingh.sweta31 AT gmail.com
Career Objective :
To work on a challenging job profile where I can make the optimum utilization of my knowledge and skills; and utilize opportunities effectively for professional growth which could provide me an insight into new aspects so that I can contribute in the best possible way for the betterment of the company.
Professional Summary :
** Exposure at MS Office.
** Abilities in handling multiple priorities, with a bias for action & interest in professional development.
** A team player with sound analytical and communication skills.
** Being in the service oriented field, my soul intention is always to provide best of services to our customers.
** Taking all responsibilities to assist passengers to have a smooth flight experience.
Work Experience & Responsibilities :
Previous Employments :
Company’s Name : InterGlobe Air Transport Ltd for China Eastern Airlines
Working period : 01st June,2018 till 31st January,2021
Position : Customer Service Executive
Responsibilities :
** Supervising the staff at the Check-in Counter, Boarding Gate, Arrival Area and Ramp for on-time flight departure.
** Taking all the possible and Safety measures and completing the check-in procedure before passenger get On-Board the Aircraft.
** Assisting Unaccompanied minor, Direct transit passengers and Entry refused passengers, and helping those who need Special Assistance or Special Service Requests.
** Answering passenger queries about various services.
** Keeping the daily flight record of data,preparing Daily and Monthly Flight reports.
** Keeping record of the departure baggage count, solving Mishandled baggage and lost baggage related issues.
** Handling delay and diverted flights.
** Escalating issues where necessary to the next managerial level to resolve the issue in time.
** Allocating staff according to their job role.
** Co-ordinating with the other airport departments like Security/Engineering/Traffic/GSD for flight smooth operations.
Company’s Name : Wipro, BPS
Working period : 28th April,2017 till 1st February,2018
Position : Technical Associate Executive
Responsibilities :
** Resolving customer issues related to various printer products.
** Assisting customers in installation of their products.
** Co-ordinating with the other departments for arranging technician visit whenever required.
** Escalating issues where necessary to the next managerial level to resolve them in time.
Company’s Name : Global Education Centre
Working period : 1st June,2016 till 26th April,2017
Position : Science faculty
Responsibilities :Teaching Biology for students of Class 7 to Class 10.
Academia :
** B.
Sc (Zoology Honours) from Asutosh College, Kolkata affiliated to University Of Calcutta with 55% in 2016.
** ISC ( Indian School Certificate Examination) from Pramila Memorial Institute, Kolkata affiliated to Council For The Indian School Certificate examination, New Delhi with 79.25% in 2013.
** ICSE ( Indian Certificate Of Secondary Education) from Pramila Memorial Institute, Kolkata affiliated to Council For The Indian School Certificate examination, New Delhi with 91% in 2011.
Strengths :
** Ability to form a Trusting rapportwith Customers in a short span of time.
** Service orientedby nature.
** Self-confident and work well with others.
** Ability to multitask and prioritise work under pressure
** Ability to learn quickly in a changing environment.
** Flexible towards work schedules and roster.
Technical Purview :
** Knowledge of Microsoft office and internet handling.
** A good knowledge of Visa Documentation.
** Trained for Arrivals and Departure handling, Ramp activities.
** Trained for Check-in system.
Trainings :
** DGR (Dangerous Goods Regulation) training done at China Eastern Airlines Training Centre, Shanghai in September,2019.
** One day BCAS AVSEC training done at Air India Security Department- Eastern Region (Kolkata) in December,2020.
** One day BCAS AVSEC training done at Air India Security Department- Eastern Region (Kolkata) in October,2019.
Awards & Recognition :
Article on ” Asutosh Mookerjee and The Present Day Education”, published in the volume “ Asutosh : Vidyar Sarathi” in 2014.
Certificate of Appreciation for “Outstanding Customer Service ” at China Eastern Airlines, CCU Airport by InterGlobe Air Transport Ltd.
Personal Dossier :
Father’s Name : Tula Prasad Singh
Date of Birth : 31st October, 1994
Marital Status : Married
Blood Group : O+
Passport number : Z4742531
Languages : English, Hindi, Bengali & Nepali
Email id : ssingh.sweta31 AT gmail.com
Declaration :
I do hereby certify that the above furnished statements are true to the best of my knowledge. I do also possess a valid voter id card.
Date :
Place : Kolkata