Biodata |
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| Name of the Candidate | : | Niraj Dwivedi |
| Name of the Post Applied | : | Logistics Supervisor |
| Job related skills / software | : | Maintained all shipping machines, address databases and regularly kept information and programs updated, Implemented Quality Control procedures prior to shipping to make sure they are processed and transported according to specifications and without delay. |
| Category | : | Export Import |
| Sub Category | : | Logistics/ Shipping/ Dispatch Executive |
| Years of Experience | : | 7 years |
| State | : | Maharashtra |
| Gender | : | Male |
| Salary Expected per Month(Rs) | : | 40,000 to 50,000 |
| Highest Qualification attained | : | B.Com. : Bachelor of Commerce |
| Major / Specialization | : | Commerce |
| Email Id | : | nirajdwivedi001 AT gmail.com |
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| Are you looking for job now? | : | Yes |
| Can the recruiter contact you? | : | Yes |
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Resume Format / CV Sample Template / Example / Model : |
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NIRAJ SURENDRA DWIVEDI.
Team Coach(Supervisor)
Email Id : nirajdwivedi001 AT gmail.com
CAREER OBJECTIVE :
To be employed in progressive and growth oriented environment that will fully utilize my current skills with an opportunity for advancement.
WORK EXPERIENCE :
Name of the Organization : Teleperformance (India) Pvt. Ltd.
Position Held : Supervisor in SIRVA Logistics process (U.S)
Duration : June, 2015 to till date.
Job responsibilities :
** Maintained all shipping machines, address databases and regularly kept information and programs updated.
** Implemented Quality Control procedures prior to shipping to make sure they are processed and transported according to specifications and without delay.
** Monitoring the data processed by team members for Import & Export shipment.
** Inspection of vehicles & equipment on monthly basis.
** Checking driver’s daily logs & fuel consumption with miles.
** Updated current knowledge of customs and import/export shipping regulations; effectively cascaded changes to appropriate departments.
** Manage a team of approx. 51 Customer Service Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded.
** Handle escalated customer calls and guide/assist the agents to take calls in premium queue and use of customer service Tools.
Working in Excelto Make Weekly report with all advance functions by using macros, Pivot, Conditional Formatting V-look up etc.
& making PPT & Deck for all LOB.
** Maintain daily & weekly reports for team in dashboard.
** Reporting end-to-end report to Manager.
** QA for all LOB on daily basis.
** Performing audit reviews in their respective function to ensure all strategies and processes are being executed as designed and perform root cause analysis on trends against these strategies and processes.
** Extract data from relational databases; apply business quantitative models to compile, analyze and report data to explain customer behavior and economic impact on operations and retention activity.
** Making audit reports on daily basis & send it to the client by EOD.
EDUCATIONAL QUALIFICATION :
Degree Year Grade/Class
** B.com 2012 – 2013 2nd Class
** H.S.C 2009 – 2010 2nd Class
** S.S.C 2007 – 2008 2nd Class
TECHNICAL QUALIFICATION :
** AdvanceKnowledge of Computer.
** WorkingKnowledge of MS Office.
PERSONALITY TRAITS :
QUALITIES :
** Analyticalmind to identify problems and implement effective solution.
** PositiveAttitude.
** Hardworking & Self Confident.
** Abilityto work Individual as well as in Team.
HOBBIES :
** ReadingBooks.
** Travelling.
PERSONAL PROFILE
Date of Birth : 10th April, 1991.
Nationality : Indian.
Languages Known : English, Hindi & Marathi.
DATE :
PLACE :
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