Apurv Gavsindhe
IT Operation Management
E-Mail : apurvgavsindhe22 AT gmail.com
Experience Summary :
Having Experience of Managing IT/Operations across the Enterprise with vast experience ranging from System H/w Infrastructure, ITSM, Incident, ITAM, Management Committed to efficient and accurate management of information systems in a fast-paced, deadline-drivenenvironment.
Business Consultant – IT Operation – Tata Sky Broadband Private Limited
** Ensure timely resolution of escalated IT issues from business operations various IT, network & business support teams.
** Support in handling P1/crisis situations and decision making for quickest possible recovery of systems/services.
** Tracking long standing known problems in systems & track their fixture by vendor teams.
** Working with vendor teams to publish daily/weekly IT SLA dashboard.
** Supporting management team to identify opportunities of service improvement & action them.
** Setting up & improving IT process implementation.
Lead to support IT support (L1/L2) processes & working with vendor teams.
** Team coordination,
** Incident Managements Management, Monitoring Control & Update IT Operation, Ticket Management
** Tracking Applications performance degradations & take proactive actions with vendor teams
** CRM, Telecom Domain, ITIL, IT Asset Management – HAM Process, Tacking and maintain the record.
** Vendor Management, Maintain, Support and IT Governance.
** ITIL, ITSM, Incident & Problem Management, coordinate with vendor, 3rd party and contractual vendors.
** Tools – TATA HOBS, DESKTOP Manage Engine, Knowledge of service now knowledge, knowledge SAP Field Glass, SAP- Ariba, SAP Concur, Visio, Excel – Dashboard Creation.
Professional Experience :
JULY 2021 – Dec 31 2021
TATA SBB
CONSULTANT – IT OPERATIONS
JULY 2020 – June 2021
SAPL INDORE
SENIOR EXECUTIVE – IT
AUG 2019 to JULY 2020
Aarogyam health Organization
Head & Senior Specialist - IT
June (2016) -April(2019)
Working for Dell India from its EMC
IT Support & Service Tech.
Engineer
Feb (2016) -June(2016)
Eco-Rel Computer Pvt. Ltd
Customer Support Engineer - IT
Technical Skills :
Operating Systems : Windows 8.1, 10
Tools Used :
RemoteDesk,WebDesk,RemoteHelpDesk,DTS,EST,DET,ManageEngine, TeamViewer,Ultraviewer,Anydesk, Jira & ITSM Tools, MS Teams, Service now Ticket & Asset Management, generation and updating
Hardware & Software :
Hardware Troubleshooting, Hardware Testing, Hardware Components testing, Software&O.SInstallations.SystemHealthCheck-up.Outlook,OneDriveCloud Functionality,ERP,Documentation,MSExcel, Asset Management Life Cycle, Procurement process.
Software Knowledge & Working ExpertiseSkills
MS-Office, Office365, Adobe, MacAfee, ERP, SAP working Module, SAPChain Management, ITIL Management, Outlook, O365
Project Details :
** MedeilPlus :HealthDomain:ManualTesting,
** Amazon LMV Detection &Solution.
** Dell Banking DomainProject.
** Worked on SCM-SAP process.
** IT- Audit &Support.
** Sector work knowledge
** Health Domain, Banking Domain, and Telecom Domain
** Hardware Testing Through tools
** Food & Pharma Domain – IT Layout
Educational Summary :
B.E :InformationTechnologyfromSDITSKhandwa.
University : Rajeev Gandhi Prodhyogiki Vishva Vidhyalaya Bhopal (MP)
Professional Certification :
** Dell Certified Engineer, Dell Model-Product Testing Certified
** Ecommerce LMV- IT Product-HandyTrain.FromDellIndiaCompanyLevel Damage Validation-AmazonReview.
** IT- Hardware & Networking
Personal Details :
Name : Apurv Gavsindhe
Date of Birth: 31-10-1988
Marital Status : Unmarried.
Declaration :
I do hereby declare that the above furnished information is true to the best of my knowledge.
Place :
Date :