PROFESSIONAL EXPERIENCE :
** Presently working in Air India Air Transport Services Pvt Ltd at IGI Airport Terminal 3,New Delhi as Coustomer Service Senior Agent (CSSA) for AIR INDIA AIRLINE for both AI (Domestic) and (International) from 21 July 2015 to till date.
** Passenger computerized and manual check-in.
** Monitor ETA movements of inbound flights and assisting passengers with boarding connecting flights.
** Passport/Visa checks for international passengers, baggage services including computerized baggage tracing.
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Maintain effective communication with Baggage Department to sort any baggage issues which may arise
** Update systems regularly and respond to passenger queries appropriately.
** Gate duties – boarding, offloading & document checks in accordance with company/airline procedure.
** Ensure passengers and baggage is processed for the correct flight in accordance with established procedures.
** Verify the validity of passengers’ documentation, with respect to immigration and security requirements.
** Maintain effective communication with gates for connecting passengers for the transit flights
** Accurate reporting of all of the above tasks at the end of each shift.