CAREER OBJECTIVES :
Want to involve myself in a challenging environment offering scope for growth& development and an opportunity to apply my learning to effectively contribute towards the achievement of the organization objective.
EDUCATIONAL BACKGROUND :
Degree- : BA in English (Lit )
Institute- : Sikkim Manipal University
Marks - : 63.75%
Degree- : Diploma in Electrical Engineering
Institute- : Government Polytechnic Himatnagar
University - : Gujarat Technological University
C.G.P.A- :7.66(76.6%)
Degree - : 12th- Science
Institute - : M.B.Patel English Medium School
University - :GHSEB
Marks- :67%
Degree- : 10th
Institute- : M.B.Patel English Medium School
University - : GHSEB
Marks - :78%
WORK EXPERIENCE :
Job Post- : Assistant Manager Operations
Company Name- : RANGOLI GROUP OF INSTITUTES(Gandhinagar) (June 2019-July 2020)
Responsibilities :
** Responsible to provide first level support.
** Overall management of the franchisees.
** Motivate Centre Heads for admissions, solving managerial problems of the centre.
** Support visit and audit visit to the centers on regular intervals.
** To look after the issues related to infrastructure, management, admissions, parents, children, etc of a particular center.
** Coordinating with centers in order to perform different activities, competitions, celebrations at the center.
** To perform a role of bridge between Head office and the centers/owners.
** Research and development of curriculum.
** Developing new user friendly Educational app for preschool.
** Providing trainings to the teachers.
Job Post- :Customer Service Officer
Company Name- : HDFC Credila Financial Service Pvt LTD (Pune) (Jan 2017-June 2019)
Responsibilities :
** Solving customer’s queries and questions via walkin, phone calls and Emails.
** Handling post-sale service operations while ensuring customer satisfaction and business retention.
** Identify and assess customers’ needs to achieve satisfaction.
** Ensure timely updation of payments in the system by following it up with the accounts department.
** Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
** Keep records of customer interactions and file documents.
** Refer unresolved customer grievances or special
requests to designated departments for further process.
** Follow communication procedures, guidelines and policies.
** Take the extra mile to engage customers.
** Provide accurate, valid and complete information by using the right methods/tools.
Job Post :Executive –Academic Operations
Company Name :Future Innoversity (Sept 2011-June 2013)
Responsibilities :
** Coordinate various faculty searches and maintain faculty search database.
** Assist in screening and selecting faculty applications.
** Manage orientation, training and - relocation- for new faculties.
** Provide support and guidance to academic trainees.
** Assist in managing schedule, student payroll, rooms and instructional supplies for workshops and other - study programs- .
** Develop and manage comprehensive academic support program.
** Prepare and maintain student records according to district policies and administrative regulations.
Designation :Training Coordinator
Company Name : Future Learning (July 2013-March 2014)
Responsibilities :
** Schedule and coordination between all classroom ,training with Managers and Supervisors – schedule location, date/time, materials, and attendance.
** Develop, coordinate, schedule and maintain all training courses and programs
** Collects, compile and report results of evaluation, attendance and training data.
** Communicate data and reports as needed.
** Prepare document procedures for employees and management who are appointed for training.
** Management training tracking process, enter data, tracks completion and process communication and certification to recipients and market leadership.
** Develop, Implement, Administers and Maintains a Training Management System
** Manage training materials stipulated by regulations.
** Research training suppliers and materials as needed – including details, cost comparison, and timelines.
** Collect and distribute training mail and shipments.
** Order supplies for training and training department as needed.
** Perform other related duties as assigned.
COMPUTER LITERACY :
Languages : MS word, Ms excel, MS powerpoint
PERSONAL PROFILE :
Husband’s Name : Vivek Vinod
Date of Birth : 30th June 1989
Marital Status : Married
Nationality : Indian
Religion : Hindu
Languages Known : English, Hindi, Gujarati,Malayalam
Hobbies : Reading, Listening to music
DECLARATION :
I hereby declare that all the information’s given above are true to the best knowledge.
DATE : 15th March 2021
PLACE :Pune