Myself Krishnendu Das [B.Tech(Electronics) & MBA(operation Management)] 5 +yrs exp in Project Management (EPC, Planning & Implementation, Installation & commission, Business Development, Customer Management, Procurement,Technical support, Vendor Management)
Project Management / Operation Management
Seeking career enriching assignments in any sector with a leading organisation
Professional Snapshot :
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Engineer(Electronics) & MBA(operation) professional with 5 years of experience in EPC i.e. Project Management, Erection, Commissioning and Maintenance, Customer Management, Service Delivery, Quality Control, Vendor Management, Procurement & Business Development. Skilled in handling all types of Installation & commissioning work.
Acquaintance of understanding customer relations & satisfaction.Good understanding of Posses knowledge about the internal administrative tasks that are performed within organization.
Expertise in maping client’s requirements & providing customize solutions involving finalization of product specifications and selection of appropriate techniques.
Core Competencies
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Planning & Implementation :
** Play a lead role in planning, implementing and evaluating comprehensive plan for the project.
** Assigned tasks to others & maintain a time line for project/ Service Delivery.
** Followed up with others on the status of their contributions
** Kept projects on track in harmonious environment by validating and addressing all team member concerns
** Able to manage the shift properly.
** Train staff how to handle customer complaints effectively using the correct mix of empathising, apologising and resolution
** Performed the tasks of responding to mail, e-mails and voicemail on behalf of the supervisor
** Responsible for maintaining and updating status documents to higher management team & preparing reports and non-routine letters
** Coordinates with the representatives of the department in disseminating and collecting information
** Managed employee related information such as hours worked and time off using computerized systems
Technical Support :
** Installing & configuring electrical, electronic devices.
** Assisting in the design & implementation of the devices/equipments and troubleshooting.
** Escalated issues affecting performance on priority to Internal Management Team & started coordination with other third-party members
** Extending high-end technical support on various issues and ensuring high customer satisfaction levels through prompt redress of their problems.
Business Development :
** Able to sale of electrical and electronic equipment.
** Collection of information regarding prospective customers through seminars and various publications.
** Collection of formal enquiry document.
** Coordination between customer and Internal departments for further planning.
** Managed transportation & distribution operation in a consistent manner on daily basis with cost, customer service, and corporate strategic requirements.
** Took effort to improve on-time delivery percentage from 93% to 97%.
Vendor & Customer Management :
** Able to interface with customers and Vendors by phone, fax and email.
** Managing vendor relationships and building effective supply chain partnerships
** Followed up Vendors on the status of their contributions
** Chair status meetings with customer on progress of project.
** Meet customer SLAs according to the project time line.
** Ability to interact with all level of business executives in a professional manner
** Possess excellent public speaking and negotiation skills
Quality Management :
** Measure actual performance against goals on a regular basis and present results to the firm’s Senior Management
** Provide Quality Assurance during the project delivery phase.
** Carried out QA inspection functions as assigned by the manager.
** Extending high-end technical support on various equipment and ensuring high customer satisfaction levels.
** Proficient of receiving, processing and invoicing customer orders in an accurate way
Skills:
** Building the project management team and leading the team through the steps of operation management process.
** Ability to effectively work with the company’s engineers and program managers to ensure customers’ needs are met.
** People-management skill such as constructive feedback, conflict resolution managing individual styles and personalities
** Result driven project management professional with a proven track record to deliver projects on time.
** Ability to accept criticism, feedback, and input from others.
** Skills in using team-based tools such as brainstorming, organising, decision making, project management, conflict resolution, and so on.
** The ability to promote and sell the project both within and outside the organization.
Career Scan
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XL Energy Ltd, Hyderabad Since Jul’12
Assistant Manager(Projects)
ROLE :
** Overseeing includes team Management, deployment of resources with proper planning and implementation.
** Produced outstanding business development supports, Product administration, EPC Sales and several other responsibilities based on the requirement.
** Support marketing manager to enhance company product.
** Responsible for complete project management through the installation, testing and commissioning of the system.
** Calculation & selection of all electrical materials like as SPV Panels, MMS, DCDB, ACDB, PCU, Battery-Bank, MCB, Energy meters, wires & cables etc.
** Preventive maintenance of all the electrical installations and ensure compliance with regard to all quality construction.
** Coordinate with corporate project department for necessary drawings and approvals.
** Procurement of electrical materials for the installation in the Solar PV plant.
** Selection and management of vendors and sub-contractors
** Serves as technical contact with customers to support project improvements and problem resolution.
** Planning & supervision of the project for Installation & commissioning of PV Solar module.
ATTAINMENTS :
** Ensured safety methods, practices and programs were implemented and maintained.
** Working closely with sales team to convert specifications into sales.
** Escalated issues affecting business goal on priority to Internal Management Team & started coordination with other third-party members.
** Ensured internal staff and customers with timely and accurate project information and status updates.
** Adhered to established service levels, quality standards, and best practices.
Prior Assignments
Huawei Technology India Co.
(P) Ltd., Kolkata Oct’10-Jun’12
Team lead
ROLE
** Quality Audit, Quality control & Quality Assurance during the project phase
** Accountable for:
** Meet customer SLAs according to the project time line.
** Produced and maintain necessary project management database through electronic records management system for all incoming and outgoing correspondence and deliverables
** Assisting & supporting team members over the telephone and by E-Mail for the resolution of the crucial issues.
** Acted as Project Manager as needed during large-scale projects involving multiple Activities.
** Conducting Training programmes for new employees.
ATTAINMENTS
** Efficiently assisted with training of staff and compiling procedural documentation.
** Identified reoccurring issues which may require root cause analysis
** Responsible for the supervision of a staff of twenty people .
** Participated in various meetings and project committees and summarize meting minutes
Alcatel Lucent Managed Solutions, Kolkata Jul’09 – Sep’10
Surveillance Engineer
ROLE
** Took care of the following:
** Vendor Management, Material Management, Deployment of Manpower with proper Planning.
** Exceeded key performance metrics and benchmarks relating to supply chain planning/forecasting set by management
** Work with entire management team to ensure the highest level of support on-going and anticipate problems with staffing and equipment deficiencies
** Countered to customer queries/ complaints regarding any important issues on daily basis.
** Provided administrative support to project manager(s) during all project phases
ATTAINMENS
** Perform quality control programs to boost confidence and performance of employees.
** Reviewed outstanding problem list & addressed appropriately as their severity.
** Identifies opportunities for improvement and manage the process of innovative change effectively
** Efficiently performed material co-ordination with ware house in-charge reporting to senior management accordingly.
ZTE Corporation India (P) Ltd., Kolkata Jul’07 – Jun’09
Residential Engineer
ROLE
** Was accountable for the following:
** Site survey (Civil, Electrical)
** Installation & commissioning of Electrical, Electronics Equipments.
** Implementation & troubleshooting of critical activities.
** Ensured safety methods, practices and programs were implemented and maintained
** Internal & External coordination regarding Material dispatch.
** Executed routine network maintenance checks as well as configured and managed printers, copiers, and other miscellaneous equipment.
** Site co-ordination for better execution of work in terms of quality, safety and timely.
** Provided support of hardware, software
** Followed up with others on the status of their contributions
** Coordinated and interfaced with the other third-party functions.
ATTAINMENTS
** Received Acceptance Test from the client regarding the customer satisfaction.
** Responsible for streamlining work processes in various teams that include quality control, human resource, communication management and design
** Directed users to the appropriate Subject Matter Expert to resolve complex or business-specific issues.
Educational Credentials :
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MBA (Operations & Management) from Cybertech Info, Kolkata, Secured 1st class.
B.Tech(Electronics Engineering) from Institute of Engineering & Management, Kolkata, Secured 74.50%.
Diploma (Electronics Engineering) from Bengal Institute Of Technology (BIT), Katwa, Secured 78%.
Xth from Katwa Kashiram Das Institution, Katwa, Secured 75.15%.
IT FORTE
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** Basic Knowledge of computer & Networking.
** Internet savvy
** Operating Systems: Windows 2000 & Windows XP.
** MS Office and Microsoft Outlook Express.
Attainments
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Received Award Certificate of Merit from ‘National Science Society